Problem on Windows XP start up

I get an error message from my work PC when I start it up in the morning
The PC is as follows:

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600)
Dell Computer Corporation Dimension 4600i
System Service Tag: HRL781J (support for this PC)
Chassis Serial Number: HRL781J
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Board: Dell Computer Corp. 0F4491
Serial Number: ..CN4811146P03HV.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A10 05/17/2004
Drives Memory Modules c,d
76.17 Gigabytes Usable Hard Drive Capacity
9.16 Gigabytes Hard Drive Free Space
SAMSUNG CD-R/RW SW-252S [CD-ROM drive]
WDC WD800BB-75FJA1 [Hard drive] (80.00 GB) --
drive 0, s/n WD-WCAJ94251494, rev 14.03G14,
SMART Status: Healthy
1024 Megabytes Installed Memory
Slot 'CHANNEL A DIMM 0' has 256 MB
Slot 'CHANNEL B DIMM 0' has 256 MB
Slot 'CHANNEL A DIMM 1' has 256 MB
Slot 'CHANNEL B DIMM 1' has 256 MB
Local Drive Volumes
c: (on drive 0) 76.17 GB 9.16 GB free

NVIDIA GeForce FX 5200 [Display adapter]
DELL M993s [Monitor] (17.2"vis, s/n
Y312646UBD02, July 2004)

Please find below the report that the dialog box at start up points to:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="280064" CHECKSUM="0xB8240DF1" BIN_FILE_VERSION="5.1.2600.2818" BIN_PRODUCT_VERSION="5.1.2600.2818" PRODUCT_VERSION="5.1.2600.2818" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2818 (xpsp_sp2_gdr.051228-1427)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4D0D0" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2818" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2818" LINK_DATE="12/29/2005 02:54:35" UPTO_LINK_DATE="12/29/2005 02:54:35" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="553472" CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.2180" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x96957" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:57:39" UPTO_LINK_DATE="08/04/2004 07:57:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8452096" CHECKSUM="0xF9DF7499" BIN_FILE_VERSION="6.0.2900.2869" BIN_PRODUCT_VERSION="6.0.2900.2869" PRODUCT_VERSION="6.00.2900.2869" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.2869 (xpsp_sp2_gdr.060316-1512)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x81C44A" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2869" UPTO_BIN_PRODUCT_VERSION="6.0.2900.2869" LINK_DATE="03/17/2006 04:03:51" UPTO_LINK_DATE="03/17/2006 04:03:51" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577024" CHECKSUM="0xE2FA2429" BIN_FILE_VERSION="5.1.2600.2622" BIN_PRODUCT_VERSION="5.1.2600.2622" PRODUCT_VERSION="5.1.2600.2622" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2622 (xpsp_sp2_gdr.050301-1519)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9505C" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2622" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2622" LINK_DATE="03/02/2005 18:09:29" UPTO_LINK_DATE="03/02/2005 18:09:29" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="658432" CHECKSUM="0xE783E33F" BIN_FILE_VERSION="6.0.2900.2904" BIN_PRODUCT_VERSION="6.0.2900.2904" PRODUCT_VERSION="6.00.2900.2904" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.2904 (xpsp_sp2_gdr.060509-0218)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAD19D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2904" UPTO_BIN_PRODUCT_VERSION="6.0.2900.2904" LINK_DATE="05/10/2006 05:23:02" UPTO_LINK_DATE="05/10/2006 05:23:02" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="WINSOCK.DLL" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="WININET.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="wininet.dll" SIZE="658432" CHECKSUM="0xE783E33F" BIN_FILE_VERSION="6.0.2900.2904" BIN_PRODUCT_VERSION="6.0.2900.2904" PRODUCT_VERSION="6.00.2900.2904" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.2904 (xpsp_sp2_gdr.060509-0218)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAD19D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2904" UPTO_BIN_PRODUCT_VERSION="6.0.2900.2904" LINK_DATE="05/10/2006 05:23:02" UPTO_LINK_DATE="05/10/2006 05:23:02" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Hope this helps Appologies if I have sent too much, thanks again an Hi too everyone, not been to Major Geeks for a while.

Regards

Grubenstein

 

Might be easier, for me anyway, to explain what is happening when you boot up.

 

I get an message when windows starts up thats says:

Windows explorer has encountered and error and needs to close.

and then I get an error report that I can click on which is the info above.

I then click send error report and close, windows then disappears momentarily leaving only my background picture and then reloads windows.
and everything appears ok.

Not much to go on but any help will be much appreciated.

Regards

Grubenstein

 

Does it tell you anywhere what the file is that is playing up? Pdm.dll or something else?

 

Have you tried to start in Safe Mode (F8 key as it fires up) then do a system file check ie Start Run and type in 'sfc /scannow' without the quote marks - and have your XP Cd ready to insert. Could solve the problem if its a crook or corrupt system file
HTH
Robet

 

The Error Signature is

Appname: explorer.exe.

AppVer: 6.0.2900.2180

ModName: wininet.dll

Mod Ver: 6.0.2900.2904

Offset 00075e7a

So presumably wininet.dll is the offending .dll that may be damaged

I will try the Sfae Mode fix

 

Just did a Search on My Windows XP disk (Dell OEM Disk + Service Pack 1a)
and wininet.dll is not present on the disk.

I searched my windows xp sp2 installation on my pc and it appears in 3 places.

c:\I386
c:\WINDOWS\SYSTEM32
c:\WINDOWS\ServicePackFiles\i386

I can't at present start up in safe mode as we have fogotten the admin password and the only guy that knows it is on Parternity leave!!!

I tried in sfc/scannow in normal mode and it does not recognise the command.

 

When U do a System file check the command is sfc /scannow - there is a space between the sfc and the slashscannow - try it that way
Cheers
Robert

 

In Safe Mode, log in with your normal account.

Both should be available in Safe Mode, and if not, your account is limited, and its likely that a peice of software loading on startup is having problems with that. That could cause Windows Explorer to crash.

 

Hi

I now have admin access in safemode, I did the sfc /scannow run and nothing happened.

I restarted the PC and the same error message as before has appeared regading wininet.dll.


What is supposed to happen when I run sfc /scannow as nothing happened.

 

If it didn't happen in Safe Mode, then you need to go through this article and find your culprit.

http://support.microsoft.com/kb/310353

 

Adrenalyne

Thanks for your help I went through the procedure and no errors occured
whilst I methodically turned back on each service.

I tried the Windows Installer Service and started it but nothing happened.
Although I have just rebooted logging back on as Me and no error occurred.
It is an intermittant fault and does not occur each time I boot up.