Problem with a pc, currently have a problem cleaning it.

Discussion in 'Malware Help (A Specialist Will Reply)' started by tak369, Jul 4, 2008.

  1. tak369

    tak369 Private E-2

    I am having problems cleaning an infected pc. Everytime I do a scan every thing looks alright. Then hours later I do another scan, it' infected again.
     
    tak369, Jul 4, 2008
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Jul 4, 2008
    #2
  3. tak369

    tak369 Private E-2

    I am going to the steps posted.
     
    tak369, Jul 4, 2008
    #3
  4. tak369

    tak369 Private E-2

    While scanning with SAS the computer locks up. The pc freezes up during scans.The last time I fixed the problem I had to put the hard drive in another pc. It seems like I was able to scan it after that, but the problem returns after some hours later.
     
    tak369, Jul 4, 2008
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If SAS is causing a lock up....just continue with the other scans. Did you do the ComboFix scan first? Did you have a problem running it?
     
    TimW, Jul 5, 2008
    #5
  6. tak369

    tak369 Private E-2

    I did not do the combo fix, I will try the other scans.
     
    tak369, Jul 5, 2008
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Running combofix first will often allow you to run the other scans as it will do some preliminary cleaning.
     
    TimW, Jul 5, 2008
    #7
  8. tak369

    tak369 Private E-2

    After running all of the other scans, the pc still freezes when trying SAS. It freezes when scanning the registry. I have tryed several times but with the same result.(hku\default\software\microsoft\windows\currentversion\internet settings\zonemap\domains). The other time (hku15-1-5-20_classes\software\microsoft\windows\currentversion\internetsettings\zonemap\antiviruspremium.com). The last time I tried different location but always(microsoft\windows\currentversion\internetsettings\zonemap).
     
    tak369, Jul 6, 2008
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are not giving me anything to work with. Did you download ComboFix to the desktop and rename it. Did it run? If not did you get any error messages. Did you run Malwarebytes? Did it have errors? If not where is the log? Did you run MGTools.exe...where there errors> if not where is the MGLogs.zip. What exactly were the errors if there where any.
     
    TimW, Jul 6, 2008
    #9
  10. tak369

    tak369 Private E-2

    I must have made a mistake. Thanks TimW
     

    Attached Files:

    tak369, Jul 6, 2008
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean.......are you still having problems?
     
    TimW, Jul 7, 2008
    #11
  12. tak369

    tak369 Private E-2

    I am still having the same problem. The only time the pc locks up is during SAS and DR. WEB scan's. Could it be software conflict. Thank you for your reply TimW.
     
    tak369, Jul 7, 2008
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I would uninstall SAS....then see if the problem persists with other scans.
     
    TimW, Jul 7, 2008
    #13
  14. tak369

    tak369 Private E-2

    I believe that I found the problem. CPU was running hot, because a bracket on the fan was broken. thank you for your help.
     
    tak369, Jul 11, 2008
    #14
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That would do it ....safe surfing and keep cool. :)
     
    TimW, Jul 12, 2008
    #15

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