Problem With Booting Up Following SuperAntiSpyware Scan

Welcome to Major Geeks!

Sorry to hear of the problem this has cause for you. I have asked our contact ( Nick ) at SUPERAntiSpyware.com to check into this thread. Please be patient while waiting for him. In the meantime please answer the below:

• Based on your message, SAS was run 3 times? And there were only 2 detections? Do you remember what they were?
• On the 3rd run after you made the 2 changes to the settings, were there still only the same 2 detections.
• Have you tried using Last Know Good Configuration?
• Do you have a bootable copy of the Windows CD for your PC?

 

Please power down your PC, wait a minute and then power back up. Can you boot normally now, can you get to Safe Mode, Safe Mode with Command Prompt or Last Known Good now?

You should try to find your CD as it may be needed.

What is your experience level? For example, if I asked you to put your hard disk into another PC as a slave drive so that we could look for a SUPERAntispyware log on your drive, could you do this?

 

Did you try Safe Mode with Command Prompt or Last Known Good ? If you cannot get your keyboard to work it sounds like your drivers are not even loading. What kind of keyboard is it (USB or PS/2)?

Then you could try doing this and looking in the below folder:

C:\Documents and Settings\UserName\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs

for anylogs and then attach them here so we can see what was remove. Note that UserName will be your real user account name where you ran the scan from. And betting that you may not find any logs since SAS did not get to the point of removing anything. Your previous message said

In order for SAS to remove anything the scan has to complete and they show you the results window and from there you have to decide what to fix and not to fix. This is where problems would be fixed not before. Thus is is quite possible that SAS did not remove anything and that whatever malware you had is at the heart of this problem.

Since you also said you ran SAS multiple times, I would also check to see if anything is in the Quarantine folder that is here:
C:\Documents and Settings\UserName\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Quarantine

 

In fact to show you what I mean about SUPERAntiSpyware and the stages, see the below. You can expand the thumbnails by clicking on them.

When a scan actually completes you will first see the scan summary window



Then after you click OK you will be back to the scan results first window:



In this window you can unselect or select any items that you don't want to remove or want to remove. Then when you click the Next button the actual removal will occur (no removal occurs before this) and then you will see the results of what you decided to remove. In the below, you will see that only the cookies were removed from the first scan results screen.

 

Not sure why this happens but it sounds like drivers are not loaded.

Did you find your CD yet? You may need it so that you can do a repair install or if necessary a reinstall.

Did you think about doing what I said with the slave drive setup? You can also use this to backup any data you want from your hard disk before doing anything else just to be safe.

 

What operating system is on the older computer?

 

It would not have helped anyway. You would have had a problem reading your WinXP formatteded file system with Win98.

What about your father's PC?

Your only other option is to find your CD. You will need it to either repair or reinstall. A third option is to use System Recovery CD's if you have them which will return your PC to the state it was shipped. But note you will loose all of your files doing a System Recovery.