problem with internet explorer

Discussion in 'Malware Help (A Specialist Will Reply)' started by dmcdelite, Jun 8, 2005.

  1. dmcdelite

    dmcdelite Private E-2

    I have a problem with internet expler

    internet explorer keeps freezing up on certain pages....so i tried to clear the temp internet folder and it would let me...so then i tried to access the file directly and when i tried to open it a exception error message poped up....i didnt write theis message down sorry.....below is my hijack file...if that helps...any help would be appreciated... :eek:
     

    Attached Files:

    Last edited by a moderator: Jun 8, 2005
  2. AbbySue

    AbbySue MajorGeeks Administrator

    We require our full clean procedure be run (ALL steps) in the order written before we will look at HijackThis logs. Please follow the steps below.

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above if you still have a problem:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     
  3. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    dmcdelite,

    Please download HOSTER and then follow the below steps.
    • Unzip Hoster to a convenient folder such as C:\Hoster
    • Run Hoster.exe, click Restore Original Hosts and then click OK.
    • Click the X to exit the program.

    After you complete the above, procede with the following:

    Download the following two files, create a folder on your desktop, call it TSC. Save these 2 files there!

    Sysclean Package

    Pattern.zip

    Once you have these downloaded into the folder you just created, double click the file sysclean.com

    When the system cleaner loads, click SCAN to start the scanner. After the scan is complete reboot and post a fresh HJT log as an attachment to your post.
     

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