Problem with malware

ms9444 · Jun 20, 2009

Hello.

I have recently had a problem with malware.
I have AVG at the moment and it shows that I have:-
"\\?\globalroot\systemroot\system32\MSIVXsilxmiokkwnvqowhxwmivkiewbmlmmkc.dll";"Trojan horse Injector.EL";"Moved to Virus Vault"

and

"C:\WINDOWS\system32\svchost.exe (940)";"Trojan horse Injector.EL";""

I have worked through your malware removal guide and firstly SUPERantispyware will not install, I keep on getting the 'SUPERantispyware has detected a problem and has to close' and secondly when I try to run Malwarebytes anti malware nothing happens, the program just won't run.

If anyone can be of any help it would be appreciated.

chaslang · Jun 21, 2009

Welcome to Major Geeks!

ms9444 said: ↑

I have worked through your malware removal guide and firstly SUPERantispyware will not install, I keep on getting the 'SUPERantispyware has detected a problem and has to close' and secondly when I try to run Malwarebytes anti malware nothing happens, the program just won't run.
Click to expand...

You need to attempt all steps in the READ & RUN ME. The below is a direct quote from the 1st page

Now complete ALL of the below steps including the specific cleaning instructions for your Windows Version

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Click to expand...

Even if you cannot run SAS, MBAM, or even ComboFix the odds are high that you will be able run RootRepeal and MGtools.

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Problem with malware

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member