Problem with Nero 6 General Clean Tool

Discussion in 'Software' started by B. Curry, Mar 7, 2008.

  1. B. Curry

    B. Curry Private E-2

    I having problems uninstalling Nero 6. I've used the Nero 6 general clean tool.
    before trying to install a trial version of nero 8.

    I rebooted after running the n6gct

    I tried to upgrade to nero 8 trial and It stated Nero 6 was previously installed and needs to be removed.

    I've run the N6gct again, and again.

    I receive this message : microsoft visual c ++ runtime library

    runtime error!

    program:C:\DOCUME~1\B.C.~1\LOCALS~1\Temp\RarSFX0\cleantool.exe

    This application has requested runtime to terminate in an unusual way.
    please contact the application's support team for more information.

    Has anyone a solution.

    ty, B.C.
     
  2. ucanfixit

    ucanfixit Private E-2

    You can try the Nero "driver clean tool" which will deactivate any corrupted drivers that could be causing an uninstall problem and then rerun your clean tool: http://www.softpedia.com/get/Tweak/Uninstallers/Nero-Clean-Tool-Bundle.shtml

    And, since you've at least tried to install Nero 8, I'd run that clean tool as well: http://www.nero.com/eng/support-nero8-tools-utilities.html

    However, you failure message may be indicating you are missing a runtime library required to run the clean tool also.
     
  3. B. Curry

    B. Curry Private E-2

    Thanks ucanfixit,

    I tried your suggestions, and I still get the Nero 6 was previously installed and needs to be removed message; when i run the Nero 8 trial.

    I thought the http://www.softpedia.com/get/Tweak/U...l-Bundle.shtml was the answer. It located some of the nero 6 files that were still hanging on, but I guess there's more hidden. I ran the nero 6 & 8 general clean tools again with no great results. Once again thanks for your help.

    bc.
     
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Get Windows Installer Cleanup Utility http://support.microsoft.com/kb/290301
    Install it and run it. If Nero 6 is on the list, highlight it and let windows installer ee if it an remove some stubborn/hidden entries.
     
  5. B. Curry

    B. Curry Private E-2

    plodr, Thanks for your response. I followed your advice, but I had no success with it. everything but Nero 6 showed up:D. I've just about giving up on this matter. I've even deleted the Nero 6 general clean up tool , reinstalled it and now get a invalid path message. I deleted the Nero 8 trial install, downloaded it again and still get the Nero 6 was previously installed and needs to be removed message. I even did a malware inspection and everything was clean (which is great news:celebrate).
     
  6. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Last ditch effort, if you feel up to it. Install Nero 6, then uninstall it and run the MS Cleanup Utility again. Maybe that will finally wipe it off.
     
  7. B. Curry

    B. Curry Private E-2

    :D Aye plodr,

    I went ahead and reinstalled N6, had a :tired wth moment, said it is what it is, and left it alone. N6 will be here for awhile.

    Tty & ucanfixit for the help.

    bc.

    .....this thread can now fade off into the :major geek sunset.......that is all.
     

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