Problems running last step...

Discussion in 'Malware Help (A Specialist Will Reply)' started by Agaettis, Jan 3, 2009.

  1. Agaettis

    Agaettis Private E-2

    Happy new year all!
    Went through most of the read and run me thread steps now I'm stuck on Combofix, I've been following the guides, but when I start combofix up, it tells me that Avira AntiVir is running...
    As far as I know I've never installed Avira, nor can I find it anywhere on my computer seeing as I use AVAST!...
    Should I run combofix anyway?
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Yes! Just proceed and run it, attach the logs once complete. I've seen similiar issues like this, not sure exactly why it does this.
     
  3. Agaettis

    Agaettis Private E-2

    Thanks BJ :heart , everything should be finished, here's the logs!

    For reference I believe I got infected visiting a site but can't be 100% positive. I was doing a lot of things when the warnings from AVAST! popped up
     

    Attached Files:

  4. Agaettis

    Agaettis Private E-2

    and the last one
     

    Attached Files:

  5. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Since it has been a few days, please uninstall your current versions of MBAM & SAS and then download the new versions below. Once downloaded, install, update and run full scans with both. Have each program REMOVE all found infections. Once complete, please attach new logs from both programs, MGTools & ComboFix.

    Malwarebytes Anti-Malware 1.32

    SUPERAntiSpyware 4.24.0.1004
     
  6. Agaettis

    Agaettis Private E-2

    Hey there again,
    Updated, ran and heres the new logs
     

    Attached Files:

  7. Agaettis

    Agaettis Private E-2

    Last one
     

    Attached Files:

  8. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    http://www.majorgeeks.com/images/grenade.gifWelcome! to MajorGeeks.com!http://www.majorgeeks.com/images/grenade.gif


    Pre-Instructions:
    1. First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.
    2. We need to disable Spybot S&D's TeaTimer, see this article on How to disable Spybot's TeaTimer
    3. Print out these instructions or save them to a text file so that you can operate with All Browser Windows CLOSED.


    Step 1:
    Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.


    Step 2:
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    Again, make sure ALL browser windows are closed when you click FIX.

    Step 2:
    Now we need to use ComboFix to remove a bunch of malware files.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Step 3:
    Default Security Settings

    To Default Security Settings:
    For Internet Explorer 6 users:
    Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up navigate to the Security Tab and click Default Level for the following:
    • Internet
    • Local Intranet
    • Trusted Sites
    • Restricted Sites.
    Click OK to exit.

    For Internet Explorer 7 users:
    Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up, navigate to the Security Tab and simply click the "Reset all zones to default level" button. Click OK to exit.

    NOTE: If it's "grey" then it's already at the default level.​
    Step 4:
    Please download ATF-Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main ATF-Cleaner menu to close the program.​

    Step 5:
    Finally, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.
     
  9. Agaettis

    Agaettis Private E-2

    All set, things seem okay but I won't know for sure for a couple of days, the problems seemed to pop up randomly before.

    Thank you so much for all your time and help, it really means a lot :heart
     

    Attached Files:

  10. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Do you or did you play games (maybe Maple Story) on this PC? I see the below file which is considered a rootkit install for game guard.

    Your logs are clean! If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware & Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources (except a little disk space) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. If we had you run Avenger, you can delete all files related to Avenger now.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to Add/Remove Programs and uninstall HijackThis.
    8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    9. If you are running Windows Vista, Windows XP or Windows ME, you need to follow the below:
      • Refer to the cleaning steps in the READ ME for your Windows version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  11. Agaettis

    Agaettis Private E-2

    Yeah I tried it a long time ago
     
  12. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Okay! If you don't use it anymore you can delete that file.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds