problems with laptop

Hello experts of the Malware forum. It has come again to the point were I have to lean against the shoulders of giants for some help with one of the laptops I am responsible for.

The original user came to me with complaints about being redirected off of a Google searches to odd product pages, after those pages were closed down, the search links worked fine. I noticed that some of the network settings were a bit wrong so I corrected them and started to work my way through your excellent work list to clean this laptop up. That is when things started to get a bit ugly.

Clean up issues

1) cannot get SuperAntiSpyware to install. Get Windows Error dialog when I try to install it
2) cannot run Spybot Search & Destroy. but it installs fine and I can update it.
3) cannot run MalwareBytes. but it installs fine.
4) cannot run combofix.

When I try to run the above programs, the program process doesn't even start up. I tried to run the above with taskmgr open just to see if the actual program process would start and not even that would happen. I do realize that I am supposed to run said programs with nothing else open, but just to see what was happening I chose to start up taskmgr and see if the process even fired off before quitting.

5) when I try to run RootRepeal, I get a message box saying "Could not read the boot sector. Try adjusting the Disk Access Level in the Options dialog." I get this for all levels of disk access. It comes up at least 5 times before program actually launches. After program launches, I get the same error again 1 time then I get an error dialog with "DeviceIoControl Error! Error Code = 0xc00000001" and then RootRepeal simply stops. no scan, no nothing.

I was able to get MGTools to run and I have attached the log file zip folder from that.

At this point I have decided to get out the big hammer and get some help with this. I appreciate all the hard work that the malware mods have done for me in the past and hope that these problems have speedy and easy solutions.

EDIT: I also tried to run the installed malware scanners in safe mode with nothing else and the processes wouldn't start up at all then either

 

Thank you very much. I appreciate it.