Problems with MSE

Discussion in 'Malware Help (A Specialist Will Reply)' started by dant17, Feb 20, 2013.

  1. dant17

    dant17 Private E-2

    Hi guys,

    I downloaded MSE recently and upon installing clicked the recommended full scan, every time i do this however it locks up on the file mtsadmin.tlb
    Also in the last couple of days the real-time protection in MSE has been turned off when i switch my computer on and will not let me switch it on.
    Logs are attached (no log for tdsskiller)
    Look forward to a reply
    Dan
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re-run Hitman and have it delete all those PUP's.

    Now use windows explorer to find and delete:
    C:\Documents and Settings\LocalService\Local Settings\Application Data\bhdoeixb.log
    C:\Documents and Settings\LocalService\Local Settings\Application Data\ihvbsklj.log
    C:\Documents and Settings\LocalService\Local Settings\Application Data\jmnggcpn.log
    C:\Documents and Settings\LocalService\Local Settings\Application Data\jxaoohsj.log
    C:\Documents and Settings\LocalService\Local Settings\Application Data\mfoxoqyr.log
    C:\Documents and Settings\LocalService\Local Settings\Application Data\uvidotkt.log
    C:\Documents and Settings\LocalService\Local Settings\Application Data\wskyyybd.log
    C:\Documents and Settings\LocalService\Local Settings\Application Data\yabwhiww

    Please go here and download and run the AVG Removal Tool

    Now try uninstalling MSE and after running CCleaner to remove any leftovers, reinstall it. Tell me what issues you are having.
     
  3. dant17

    dant17 Private E-2

    Followed all instructions still freezes on
    C:\WINDOWS\system32\Com\mtsadmin.tlb
    when doing a full scan on MSE.
    logs from AVG removal & HitmanPro attached
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are probably going to need to post in the software forum for this issue, but first let's take one more look at your MGTools log:

    Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Attach the new log.
     
  5. dant17

    dant17 Private E-2

    New MGTools log
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any remaining malware in your logs. So I can only suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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