Problems with removing trojan.DNSChanger or copy-book trojan

Discussion in 'Malware Help (A Specialist Will Reply)' started by afzalahmed, Dec 21, 2008.

  1. afzalahmed

    afzalahmed Private E-2

    Hi i am having trouble removing this persistant trojan.

    I have a read a thread 'windows XP cleaning procedure' by chaslang.

    I have installed and run the following programs,

    SUPER Antispyware
    Malware Bytes Anti-Malware
    Spybot - Search and destroy
    ComboFix
    MGTools

    It stilll hasn't removed it.

    I have attached the logs of each program as follows.

    Please could someone help me resolve this.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please tell me exactly what is reported and by what program, as I am not seeing any malware in your logs.

    You are running IE8 which is very unstable. I suggest you uninstall it and go back to IE7.

    Important Notice: A new version of SUPERAntiSpyware is out that should help with this problem from Vundo.
    • Please uninstall your current version (this is necessary).
    • Then download this SUPERAntiSpyware
    • Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
    • After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
    • Now run a new full scan of your system. And attach this first log later.
    • Since this infection has been reappearing after a reboot, you will have to reboot again and then run an additional scan to make sure it comes back clean. Attach this second log too.
     
  3. afzalahmed

    afzalahmed Private E-2

    thanks for your response, but i seemed to have fixed it by resetting my router. It seemed to have affected my router. I've rescanned it and it was all clean. i got the info from another thread. one question, how comes IE8 is unstable? why should instll IE7? your views please.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.....as for IE8, that was just my experience with it. If it works for you, rock and roll. :)

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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