Programs list empty in Windows Xp

Discussion in 'Malware Help (A Specialist Will Reply)' started by gvtuff71, Feb 21, 2012.

  1. gvtuff71

    gvtuff71 Private E-2

    I am running windows Xp SP3. I had malware on pc and Malware bytes helped to clean it up some. When I go to start, programs, Microsoft Office, Microsoft Office Tools it is empty. This also happens with other programs as well. Any help in fixing this issue is appreciated. Here are my logs
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download and save the below tool from Grinler @ bleepingcomputer to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

    http://download.bleepingcomputer.com/grinler/unhide.exe

    Now run it. Now see if you can find the items that seemed to be missing?

    Please put ComboFix directly on your desktop, not here:
    Running from: E:\ComboFix.exe

    It is not a good idea to allow all users to have Admin. privileges.

    Now let's use ComboFix to remove a bunch of malware files.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    ClearJavaCache::
    KILLALL::
    
    Driver::
    f8a08e11
    wrgcvasl
    
    File::
    c:\windows\System32\drivers\f8a08e11.sys
    c:\windows\system32\drivers\wrgcvasl.sys
    C:\WINDOWS\Tasks\At1.job
    C:\WINDOWS\Tasks\At2.job
    C:\WINDOWS\Tasks\At3.job
    C:\WINDOWS\Tasks\At4.job
    
    Folder::
    C:\Documents and Settings\Norma Cantu\Application Data\48767
    C:\Program Files\67D26
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the previous file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:

    • C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
    Last edited: Feb 21, 2012
  3. gvtuff71

    gvtuff71 Private E-2

    Thanks for your help...I tried the Unhide program yesterday, the desktop icons appeared. The programs showed up but the submenu is empty. I just tried it again, no change. Still in a jam...Here are the logs
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you open your programs?

    Do you know what these are:
    C:\Program Files\LP\EBA4\6FC.exe
    C:\Program Files\67D26\lvvm.exe
     
  5. gvtuff71

    gvtuff71 Private E-2

    No, I cannot open most of the programs. I can only open the recently installed programs like Malwarebytes, Combofix, etc. I don't know what these programs are: C:\Program Files\LP\EBA4\6FC.exe
    C:\Program Files\67D26\lvvm.exe

    Example: I go to start, programs, MS office, MS Ofice Tools is empty. The same with itunes.
    attached is a picture of my screen.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you run any temp cleaning program before you posted here? You may have to just reinstall those programs.
     

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