Proxy server refusing connections

Discussion in 'Malware Help (A Specialist Will Reply)' started by Rebecca2979, Jun 28, 2010.

  1. Rebecca2979

    Rebecca2979 Private E-2

    Greetings,

    Approximately 3 weeks ago, I got a malware infection that caused fake virus alerts/antivirus software popups and then caused my browser to redirect to a rather unsavory website. At that time, I ran performed all of the tasks in the Malware Removal Read Me First document. I thought that this took care of the problem; however, in the weeks since, I've noticed that when I try to open Mozilla Firefox, I get the message: "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections." In those weeks, I had been using Internet Explorer, which is working with no problem. Unistalling and reinstalling Firefox has not helped.

    I have attached the logs from the scans I ran 3 weeks ago. I did run them all in safe mode because otherwise, the popups prevented me from opening any programs. I just wanted to make sure that things looked clean and this was not the result of lingering malware.

    Thank you very much for your help.
    Rebecca
     

    Attached Files:

  2. Rebecca2979

    Rebecca2979 Private E-2

    And here is the last log:
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Here are the quidelines for re-setting the proxy server in both FF and IE> run though them and then come back and tell me if you are still having issues:
    Change Proxy Settings.
     
  4. Rebecca2979

    Rebecca2979 Private E-2

    Hi TimW,

    I don't know how I missed these posted instructions; thanks for directing me to them. This seems to have taken care of the problem. I really appreciate your help!

    Rebecca
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. You're not the first with this issue. The rest of your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:

     
  6. Rebecca2979

    Rebecca2979 Private E-2

    Awesome -- I think I got it now. Thank you so much!
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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