Question

Donuts · Jul 24, 2007

I have a 2 year old hp labtop. Use avira for protection along with spygard and spyblaster and a-squared free. Also have xoftspyse which I have had for 6 months which had never shown a problem. My computer is working fine. 2 days ago I ran the xoftspyse demo and it showed a QQPASS Trojan and a NewWeb W adware which were both listed as severe risks. As a demo it does not fix them. A- squared does not show it and neither does Avira. I downloaded RemovePro 7 from here and it found a worm which it removed but did not show the QQPASS or NewWeb. I tried a Stopsign download which showed nothing. Then I ran the XoftSpyse again it still showed both and also a minor adware problem.I was able to delete the minor adware problem and ran the Xoft again and it still shows the severe threats but not the adware. Should I assume I have a problem or just accept the verdict of the other scans. Advice on what to do? Very low technical skills personally.

TimW · Jul 24, 2007

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

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Donuts Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member