Ran Read Me and still having malware

Hi

We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible.

Thanks for your patience
Kes13!

 

Important Notice: A new version of SUPERAntiSpyware is out that should help with some of your problems. Please uninstall your current version (this is necessary). Then download this SUPERAntiSpyware Install and update the database during installation. Then run a new full scan of your system. And attach this log later.

1) Please go to Add or Remove programs and uninstall the following softwares:

• J2SE Runtime Environment 5.0 Update 4
• Java(TM) 6 Update 7

2) Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O15 - Trusted Zone: *.antimalwareguard.com
O15 - Trusted Zone: *.antispyexpert.com
O15 - Trusted Zone: *.gomyhit.com
O15 - Trusted Zone: *.imageservr.com
O15 - Trusted Zone: *.spyguardpro.com
O15 - Trusted Zone: *.storageguardsoft.com
O15 - Trusted Zone: *.antimalwareguard.com (HKLM)
O15 - Trusted Zone: *.antispyexpert.com (HKLM)
O15 - Trusted Zone: *.gomyhit.com (HKLM)
O15 - Trusted Zone: *.imageservr.com (HKLM)
O15 - Trusted Zone: *.spyguardpro.com (HKLM)
O15 - Trusted Zone: *.storageguardsoft.com (HKLM)


After clicking Fix exit HJT.

3) Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

 
 
KILLALL::
 
 
File::
C:\WINDOWS\_delis32.ini
 
 
 
 

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  http://farm4.static.flickr.com/3014/3035535531_512f04c6a2_o.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

4) Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime


5) Now Run Ccleaner!

6) Now we need to make sure that your system is really clean. Please run the new version SUPERantispyware again and also attach this second log so we can compare to the first.


7) Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the below new logs:

• the two new SUPERAntiSpyware logs
• C:\combofix.txt
• C:\MGlogs.zip

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.