Ran "read me" Take a look please

Discussion in 'Malware Help (A Specialist Will Reply)' started by Destructo, Dec 10, 2008.

  1. Destructo

    Destructo Corporal

    Fixing a friends comp so no idea how long infected. Ran everything correctly as far as I recall (long night) and it seeeems ok but for a blank window with a red x-out button taking up the bottom-right part of the desktop.

    I think it is a left over from removal.

    Anyway please take a look at the logs and double check if I cleaned correctly (and got everything) and please let me know if you know how to fix the little window problem.

    Ill attach a screen shot of it in the second post.

    Thanks ahead of time

    Destructo
     

    Attached Files:

  2. Destructo

    Destructo Corporal

    I cropped the pic so that it would be small enough to upload.
    Hope it helps to explain what I wrote. :)
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please begin by clicking Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.
    • Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    • Then search forTDSSserv.sys
    • Let me know if you find this or not.
    • If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    • Also if TDSSserv.sys is found and you disable it, then reboot.
    • After reboot continue on with the below.

    Uninstall the below old version of Sun Java:
    Java 2 Runtime Environment, SE v1.4.2_03

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run Ccleaner!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  4. Destructo

    Destructo Corporal

    Thanks once again for helpin me out!

    tddserv.sys --- was not in the list

    Java 1.4..... ---- forgot that there was an error when first trying to uninstall it during clean up; had to manually search for the .msi file to start unistall. Did so successfully

    attached are the logs.


    oh and I had the machine put away for a couple days; hooked it back up and the window on the desktop was gone??? I had rebooted the machine a few times and had never had it disappear--New symptom?? or self fix??

    Thanks
    Destructo
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds