Ran readme but still have strange profile on bootup

Discussion in 'Malware Help (A Specialist Will Reply)' started by terms5, Apr 8, 2011.

  1. terms5

    terms5 Private E-2

    Hello,

    I am running Win XP 32 bit. The original problem occured while I was online and suddenly the computer flashed and went to a blue screen and said something about a "fatal memory dump" When I turned it back on there was another profile, named "L3215345136" and now my computer has been running slow for a week or two.

    I ran through the readme and things seem to be running faster but the weird profile is still there(??)

    Any help with this matter would be greatly appreciated, thank you!
     

    Attached Files:

  2. terms5

    terms5 Private E-2

    Here is the rest of the logs:
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I would just go into user accounts and delete that account.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    Driver::
    mwbiorh
    ahlwcv
    
    File::
    C:\WINDOWS\system32\drivers\mwbiorh.sys
    C:\WINDOWS\system32\drivers\ahlwcv.sys
    
    Folder::
    C:\Documents and Settings\Sarah\Application Data\53299341561595D6B39FCF2AAF031CDC
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the previous file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  4. terms5

    terms5 Private E-2

    Here are the logs. I tried to do what you said by deleting the profile but once I get into my profile I can no longer see the profile name under users or under "System" > "User Profiles" only my own. Also when I tried clicking on it, it has a password so I think it was in the process of making itself an admin account. :( Do you know how I can get rid of this?

    Otherwise the computer seems to be okay...no weird browser redirect, not too sluggy...
     

    Attached Files:

  5. terms5

    terms5 Private E-2

    Oops I found out how to get rid of it, I was looking in wrong place. Went to "Control Panel" > "User Profiles" duh.. sorry
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you having any other malware issues?
     
  7. terms5

    terms5 Private E-2

    I've restarted a couple times and reran malwarebytes with no bad results. Everything seems to be working great now, thank you for all your help! I really appreciate it!
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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    Buy Discounted Software @ Majorgeeks Store. Giveaways Too!

    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

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  9. terms5

    terms5 Private E-2

    Cool, I was looking to invest in a copy of Acronis after this happened- thanks for the link to the discount. :)

    Thanks again for saving my computer! :) Have a good one.
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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