Random Bsods

The first bsod happened a few months ago. about 1 month passed and another one appeared then one day it just bsods randomly and when i boot again after 1 or 2 minutes it'll just bsod. it's been going on for a few days now. sometimes i can use the laptop normally for about 5 mins to 1 hour then a bsod will appear. I don't really know the problem here. Please help. Thanks in advance :cry :confused oh btw. i have windows 7 ultimate and i don't have the disk unfortunately.

additional information
i saw these messages in the bsods
page fault in nonpaged area
memory management
irql_not_less_or_equal

that's an incomplete list. i don't remember the others.

 

Hi my friend , welcome to MG's :major

You can look at the bottom of the laptop the sticker with model number of your laptop , during start up you can push F8 , F2 or Del to enter in Advanced Boot Options selecting Disable automatic restart on system failure to inform about the exact error message , these errors is indicated either overheating problem or memory problem i think :wave

 

thanks for the quick reply. I am currently using my laptop in safe mode with networking. My laptop is an Acer Aspire V3 471g 52454g50 makk. I'll boot with automatic restart disabled now.

 

Uhhhm i'm really not sure what to put here. I tried what you said. i selected disable automatic restart then it boot up normally then before it boots completely a bsod appears did it twice and got the same error Memory_Management
i took a note: Stop: 0x0000001A(followed by a bunch of numbers)

so yeah. what should i do now?

 

You can go to Start - Run msconfig - ok removing any tick from the boxes from Startup menu - ok - apply , restarting your machine is important , afterwards informing us if the bsod is occurred again , also we need all the number and letters from the bsod :wave

http://forums.majorgeeks.com/showthread.php?t=86880

 

I tried that but still no luck. got this bsod memory_management
stop: 0x0000001A (0x0000000000041790,0xfffffa8000834c90,0x000000000000ffff,0x0000000000000000)

 

You can find another machine creating this useful cd

http://www.hirensbootcd.org/download/

burning this with

http://www.majorgeeks.com/files/details/imgburn.html

after that you can test your Ram with memtest86 overnight ( 5 hours at least ) :wave

 

I suggest MemTest86+ and at least 7 runs, best done overnight or while at work, college, etc.

0x1A is frequently a bad driver or memory (RAM), cleaning/reseating the RAM may help if it's the latter, if not, upload the crash dumps (C:\Windows\Minidump, select all files and copy them to your Desktop, right click them and select > Send to > Compressed folder then attach the resulting zip file here) and we'll try to analyse them.

 

Download and Who Crashed from the download repository here at majorgeeks.com. It will tell you what is causing the BSOD, better than trying to go through the logs, or guess on here. 99% of the time it is a driver, and usually will be either the NIC or the video driver. Other times it will be bad RAM.

 

@browniz: if it were that simple, this guy and his team would be out of work.

 

His team is out of a job. Matter of fact, Microsoft just got rid of a bunch of others in different units this past week. The writing is on the wall, showing how close MS is, to not being around much longer.

 

i was gonna try the memtest thing but i can't download the file. i am using my phone and we have a slow connection. the phone don't have enough memory space too. so i am gonna try to download it from my friend's pc. i'll try uploading the dump files for now. just a sec.

 

View attachment Minidump.zip

Those are the minidumps. I tried who crash and the most common report is this
On Tue 7/9/2013 3:48:39 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070913-31465-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80007C1EB0, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

This feels like a bad driver, though it may be a memory (RAM?) problem, and there are some dumps that point towards a disk (file corruption?) issue.

First, uninstall DaemonTools, like most virtual CD/DVD software, it's known to cause BSOD problems for some users.

Then update the Tunngle, WinPcap, SpeedFan, the HUAWEI Mobile Connect drivers and the Realtek RTL8168D/8111D drivers.

Run hard drive diagnostics, Seatools for DOS via a bootable USB? should work on most drives.

Overnight, or while at work/college etc., run MemTest86+ (7+ passes).

Diags lists and details here: http://carrona.org/diag.html (Memory testing details also here: http://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html).

If you still get crashes but the hardware diags come up clean, enable Driver Verifier (Read and follow this carefully: http://www.sysnative.com/forums/bso...river-verifier-blue-screen-death-related.html) for 24-48 hours, upload any resulting crash dumps then disable DV.

Short analysis of the most recent crash:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, The subtype of the bugcheck.
Arg2: fffffa8000834c90
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  sftlist.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800038fed40 to fffff8000388dc00

STACK_TEXT:  
fffff880`0cccb6e8 fffff800`038fed40 : 00000000`0000001a 00000000`00041790 fffffa80`00834c90 00000000`0000ffff : nt!KeBugCheckEx
fffff880`0cccb6f0 fffff800`038c07d9 : fffffa80`00000000 00000000`02ed5fff fffffa80`00000000 fffff800`00000000 : nt! ?? ::FNODOBFM::`string'+0x35084
fffff880`0cccb8b0 fffff800`03ba81c1 : fffffa80`09e6d760 00000000`00000000 fffffa80`09e64d30 fffffa80`09e64d30 : nt!MiRemoveMappedView+0xd9
fffff880`0cccb9d0 fffff800`03ba85c3 : 00000000`00000000 00000000`02d10000 fffffa80`00000001 00000000`00000601 : nt!MiUnmapViewOfSection+0x1b1
fffff880`0cccba90 fffff800`0388ce93 : fffffa80`09a61b50 fffff880`0cccbb60 fffffa80`09851b30 00000000`000002e8 : nt!NtUnmapViewOfSection+0x5f
fffff880`0cccbae0 00000000`776d15ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0112e428 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776d15ba


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+35084
fffff800`038fed40 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+35084

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084

BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084

Followup: MachineOwner

3rd party drivers that need updating or uninstalling:

tap0901t.sys Wed Sep 16 07:02:43 2009 (4AB07F83)
Google Earth or Tunngle (P2P VPN software)
http://www.carrona.org/drivers/driver.php?id=tap0901t.sys

npf.sys Fri Jun 25 17:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library
http://www.carrona.org/drivers/driver.php?id=npf.sys

speedfan.sys Fri Mar 18 16:08:46 2011 (4D83838E)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

ew_jubusenum.sys Fri Sep 9 04:51:01 2011 (4E698D25)
HUAWEI Mobile Connect - Bus Enumerate Device
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys

Rt64win7.sys Wed Nov 23 15:00:40 2011 (4ECD0A98)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys

dtsoftbus01.sys Fri Jan 13 13:45:46 2012 (4F10358A)
Daemon Tools driver Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

 

I'd say a memory problem due to the high amount of 0x1A and 0x50 BSODs. When I've encountered those error codes, the majority of the time it was a memory issue.

That's pretty cool that you can find out which drivers are out of data just from the minidumps, satrow

 

You had me thinking there; I took another look at the dumps (50!) loaded in Bluescreenview, all but 9 of them had the same relative address of the crash - ntoskrnl.exe+75c00; if that does relate to a physical memory address, it would indeed mean bad RAM, according to my limited understanding.

Given that the laptop is pretty recent, an Acer notebook with i5 2450M and a single 4GB stick currently fitted, I would be tempted to buy a matched pair of 4GBs for 8GB total as a replacement - unless it can be replaced under warranty, that is.

BSV is also good for a quick check on drivers dates. I frequently load it for a quick check while I'm waiting for the output from the Sysnative BSOD Processing Apps.

@ag.meow: MemTest86+ is the priority

 

Satrow, RAM went up just recently, so it may be best either to shop around for someplace that has some lower than what we are seeing right now at places like Crucial or newegg.com.

 

Thanks for the replies. I'll try your suggestions. I'll post the results later.

 

I am running memtest right now. I noticed some erors. here are some ss

 

Stop the test - it's a fail.

Try to remove and then reseat the memory, test again. If it still fails, remove the stick and fit it in the other memory slot, test again. If both tests come up with errors, it's new RAM time

 

So i need to open my laptop?

 

Yes, it's often just a matter of opening up a small panel, undoing 1-3 screws to directly access the memory. Sometimes it's a much bigger task though ... a generic instructional video from Crucial here: http://www.youtube.com/watch?v=MbPaR1Ci-Ug and a video for a similar model to yours here (don't watch all of this one, the placement of the memory may be the same as yours though, about 40 seconds in): http://www.youtube.com/watch?v=yeMpofmHzoU

 

It's very simple my friend , you can look at this manual

http://www.manualowl.com/m/Acer Computers/Aspire-V3-471G/Manual/292063

page 28 is what you need :wave

 

Yes you do. It does not do it itself. Just need a small Jewelers Phillips screwdriver, then carefully pry the access cover off, over the RAM. Depending on the model, there may be two covers or just one.

If two, one is for the hard drive and wifi card, the other for the RAM.

 

Hey guys. Sorry for the late update. College started so i don't have much time.What happened is that I didn't open my laptop as it'll void the warranty. I've been using my laptop for browsing or photoshop and other stuff for about 3-5 hours a day for one week now. No blue screens. What do you guys think?

 

Opening a notebook to access drives, RAM or WiFi cards for testing or replacement purposes will not void the warranty.

 

It will not void the warranty. Manufacturers expect consumers to upgrade or change out stuff like RAM & Hard Drives. The warranty covers stuff like the motherboard, not changing out RAM, Hard drive or wireless card.