Random Restarts

Discussion in 'Malware Help (A Specialist Will Reply)' started by renasci, Sep 19, 2005.

  1. renasci

    renasci Private E-2

    Hello, as of late I've been having some trouble with my fiancee's computer and I was hoping you guys would be able to help.

    Starting about 4 weeks ago, her computer randomly restarts. There does not appear to be any consisten interval between the restarts, or any warning signs given before it does. I should also note that no changes had been made to the hardware prior to the beginning of this issue.

    My first inclination was to believe this was a virus, as it coincided with a recent worm that reportedly had symptoms of causing reboots.

    In following the guide posted in the spyware specific section, about how to remove the majority of spyware/virus problems I encountered some issues. First, while in safe mode the computer rebooted, twice. Secondly, I found myself unable to run Bitdefender or Rav antivirus because the dialog allowing for the installation of the activex controls never showed themselves, despite the fact that I am absolutely positive she does indeed have Service Pack2.

    Also, according McAfee, the worm which I assumed she had contracted .exe file was not where it purportedly would have been.

    As of now, I'm rather stumped and any advice would be greatly appreciated.

    (HJT log included)
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read the announcements and sticky threads. HJT logs should only be posted on request. However, your log show no malware issues. It only shows that memory dumps are occurring. This is more than like an issue to discuss in the Software Forum.
     
  3. renasci

    renasci Private E-2

    I apologize about the HJT log ^^; but would like to thank you for redirecting me to the correct forum.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No problem! Make sure you mention that we indicated that your HJT log was clean.
     

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