Ransomware: polizei investiagtion virus

elitehak · Jan 18, 2013

Hello everyone,

I have this virus/malware that blocks my laptop. I looked up insturctions, and was going to try and removing it by going into safe mode, etc.
But once I boot up, press F8, select safe mode with networking, then i get the windows login screen (i enter my password), click the arrow, i see for about a second, the windows desktop, with safe mode in the 4 corners, but then the computer just reboots?
I am unable to stay in safemode in order to do any actions, etc.
I have an acer laptop, windows 7 home editon

I would appreciate any help, tips,
Thanks in advance,

Kestrel13! · Jan 19, 2013

http://img827.imageshack.us/img827/1263/frst.gif For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.

As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

Use the arrow keys to select the Repair your computer menu item.

Choose your language settings, and then click Next.

Select the operating system you want to repair, and then click Next.

Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

Insert the installation disc.

Restart your computer.

If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.

Click Repair your computer.

Choose your language settings, and then click Next.

Select the operating system you want to repair, and then click Next.

Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Click to expand...

Select Command Prompt

In the command window type in notepad and press Enter.

The notepad opens. Under File menu select Open.

Select "Computer" and find your flash drive letter and close the notepad.

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

The tool will start to run.

When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

elitehak · Jan 19, 2013

Hello,

thansk for your help.
I was able to get in, run the repair.
Went into sfa emode, ran my antivirus, then ran rkill, then ran malwarebytes.
Everything is clean, and workign great.

Thanks once again for the help, and as usual, amazing helpful website !

Kestrel13! · Jan 20, 2013

If you want to be absolutely thorough, you should now follow these steps.

READ & RUN ME FIRST. Malware Removal Guide

Log in or Sign up

Ransomware: polizei investiagtion virus

elitehak Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

elitehak Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member