Read Me First Problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by Qbird2, Dec 19, 2018.

  1. Qbird2

    Qbird2 Private E-2

    My computer stalls and freezes with Malwarebytes and Roguekiller before scan is over and will not run Bitdefender at all. What now? AVG doesn't detect any problems.
     
    Qbird2, Dec 19, 2018
    #1
  2. Replicator

    Replicator MajorGeek

    What are you trying to solve?

    You should resist running 2 or more AV's together.

    AVG can be very jealous!
     
    Replicator, Dec 20, 2018
    #2
  3. Qbird2

    Qbird2 Private E-2

    I really didn't give you anything to go on, did I? I wasn't running 2 at once but tried and removed several. Something on this machine won't Malwarebytes, Comodo, Bitdefender and several others run. Bitdefender installer will not even open. For a while chrome wouldn't open either but seems to be ok today. I started looking because something is randomly using resources and making things laggy.

    Dell System XPS15Z, x64, Intel Core i7-1640M CPU @ 2.80GHz, 8 GB, Windows 7
     
    Last edited: Dec 20, 2018
    Qbird2, Dec 20, 2018
    #3
  4. Eldon

    Eldon Major Geek Extraordinaire

    How many AVs do you have? o_O
     
    Eldon, Dec 20, 2018
    #4
  5. Qbird2

    Qbird2 Private E-2

    Only AVG. The others I tried but only one at a time.
     
    Qbird2, Dec 20, 2018
    #5
  6. Eldon

    Eldon Major Geek Extraordinaire

    Have you uninstalled the other AVs with the uninstallers provided by the publishers?
     
    Eldon, Dec 20, 2018
    #6
  7. Qbird2

    Qbird2 Private E-2

    Yes.
     
    Qbird2, Dec 20, 2018
    #7
  8. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    There are three other scanners we request you run as part of the R & R Me FIRST guide. Analyzing those logs and from possible additional tools such as Zemana AntiMalware Free or Farbar Recovery Scan Tool is what's needed to locate malware or leftover registry keys, Tasks, or Services.
     
    dr.moriarty, Dec 20, 2018
    #8
  9. Qbird2

    Qbird2 Private E-2

    Farbar and ADWcleaner both ran;, Zemana and Roguekiller both stalled. Hitman found no problems.
     
    Qbird2, Dec 20, 2018
    #9
  10. Qbird2

    Qbird2 Private E-2

    Here are the logs from the programs that worked.
     

    Attached Files:

    Qbird2, Dec 20, 2018
    #10
  11. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    I've found nothing else in those logs to remove. It is not uncommon for an occasional malware to prevent a scanner or two from running. *Comodo CIS and AVAST Software/AVG are still running. Since you ran AdwCleaner multiple times, I don't know what was detected. If you wish, you could run this online scanner as a last step; otherwise we are finished here.

    Using ESET's Online Scanner

    ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it - just move on to the next step.
    3. If running Vista or Win 7/8/10, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
    dr.moriarty, Dec 20, 2018
    #11
  12. Qbird2

    Qbird2 Private E-2

    Thanks for looking. I just noticed a word missing from my second post. It should read Something on this machine won't let Malwarebytes, Comodo, Bitdefender and several others run - they all stall part way through and the computer freezes. Bitdefender installer will not even open. After all this, those still don't finish and Eset did the same thing, stalled at 18%.
     
    Qbird2, Dec 21, 2018
    #12
  13. Eldon

    Eldon Major Geek Extraordinaire

    Have you ran the System File Checker?
     
    Eldon, Dec 21, 2018
    #13
  14. Replicator

    Replicator MajorGeek

    Doc says your clean so its got to be a system software inhibition.
    If SFC works out, you should test for a repeat of this issue in 'Safe-Mode' with networking!

    I would uninstall my entire security suite via the supplied uninstallers, run a file/reg clean through CC, then attempt to build again in Safe-Mode until issues arise again....then you should have your suspect in custody?
    Your logs on running apps might tell a tale too!
    Whats running in the background and on start-up?
     
    Last edited: Dec 21, 2018
    Replicator, Dec 21, 2018
    #14
    Eldon likes this.
  15. Eldon

    Eldon Major Geek Extraordinaire

    Good idea.
     
    Eldon, Dec 21, 2018
    #15

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