READ ME Question

I originally posted this on the software forum, but have been advised to move it to here.

Whilst working my way through the sticky READ ME AND RUN ME FIRST on malware removal, I came to the bit where I had to run Windows Defender in safe mode (step 4) and couldn't, the reason given in the post apparently being that I am running old SP levels on XP. I have SP2, so to follow the advice later on, what newer OS should I update to?

Also, in step 6, when I tried to run the online scanning I couldn't connect to the internet after rebooting in safe mode with networking connection. I have 2 Meg ADSL, not dial up as suggested, what could be other reasons for this?

After running all the scans, etc. I found my internet home page had changed to Windows Update!! Oh what a long day it was, lol.

I'm sure I'm just a bit thick and you're all shaking your heads, but any suggestions on the above would be welcome. The actual advice on the READ Me is great and I appreciate the excellent and valuable job that all on these forums provide. So this post is also my chance to say thanks!

 

Hi Chaslang

Yes, the XP licence is good and and the Genuine Advantage process has been done. Windows Defender works in normal mode and the I ran the other scans in normal mode as well.

I haven't actually got any malware, etc. but at the time was just trying out the latest process on the sticky, because I was still doing it the way that was previously recommended.

When things don't go the way you guys say, I start to get worried, lol.

My machine gets automatic updates from MS, so with the reference to updating the OS, I wondered if there was a problem, or I'd missed something.

 

Thanks Chaslang