Read me

Just skip the SAS log. Continue on and attach all the requested logs that you can get.

 

The log you attached indicates no action was taken. Did you save the log before you removed what it found?

I still would like:
ComboFix Log
C:\MGLogs.zip --> from running the C:\MGTools.exe

 

I still need to see the C:\MGlogs.zip.

In the meantime, are you running two AV programs as Combo indicates? :
AV: CA Anti-Virus *On-access scanning disabled*
AV: McAfee VirusScan *On-access

You can use windows explorer to find and delete:
c:\windows\IDB.zip
c:\windows\UDB.zip

 

Download the latest version of MGtools and save it to your root folder. You should now have C:\MGTools.exe.

Double click it (Note: if using Vista, don't double click, use right click and select Run As Administrator). Let it run until it tells you to hit any key.

Your resultant log will be here: C:\MGLogs.zip

 

Did you try using a different browser to try to download the file? It works fine for me, or use the link in the Read and Run First Instructions. Either way, disable your AV program before trying to download it.

If you can do a system restore, go back before you started having issues.

 

It is not unusual to have some files that cant be defragged. Are you going to attach the log (s)?

 

Did you do a restore? What issues are you still having?

 

Is Spyware Doctor a paid for version or freeware version?

 

The free version of Spyware Doctor is not worth having. It does a very poor job. I would uninstall it.

 

Edit by chaslang: I suggest 1st trying to use Revo Uninstaller to uninstall SpywareDoctor and if that fails, continue on with what TimW posted below.


Use windows explorer to find and delete:
C:\Program Files\Spyware Doctor --> delete what is in the folder, and then the folder.

Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now tell me what issues you still have?

 

We were only trying to remove Spyware Doctor, but if you have other programs that you are having difficulty in removing, you can certainly use it to remove them.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!