Read my logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by Tader, Jul 16, 2009.

  1. Tader

    Tader Private E-2

    this was a painful process of the malwares killing my internet connections, preventing me from safe mode, and disabling my malware scans but i got most of it accomplished..my only visible problem right now is that SUPERAntiSpyware won't open so I can't get the logs...it found alot of problems initially and wiped them out and had me reboot...after rebooting i can't get it to work no matter what i do. Originally my malwarebytes would have the same error after 4 seconds of scanning and then it would disappear and stop working...upon trying to open it again it errors. if i reinstall it then it works again but does the same 4 second thing...but after doing other scans malwarebytes worked again....so heres the logs i'm able to supply
     

    Attached Files:

  2. Tader

    Tader Private E-2

    error i get is:

    Error 1321. Windows Insller has insufficient privileges to modify this file: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe.
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your log is here:
    Did you try either running it in safe mode and/or changing the name?

    Please use windows explorer to find and delete:
    C:\vphih.exe

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * SAS
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  4. Tader

    Tader Private E-2

    As there were no visible viruses or malware, we have deployed this computer to a broker. I'll have to find a time when I can work on the computer when he is not using it.

    Originally safe mode did not work at all. It would just reboot when attempting to load. I didn't remember to check if it was back to working after fixing most of the errors. I tried changing the name but to no avail.

    I just ran over to his computer and checked for C:\vphih.exe so I could delete it, and it wasn't there. I made sure that all hidden files were being shown. Still not there.

    MGLogs.zip was already posted in my initial post. I'll still have to get the SAS logs.

    I don't know if everything was supposed to run in a certain order, but since i was being blocked from running certain programs, I didn't run them as listed in READ AND RUN ME... Since this wasn't done today I'll try to remember my order...

    My order:
    1. SAS
    2. Combofix
    3. either MWBytes or MGTools
    4. either MWBytes or MGTools
    5. RR

    i figure it might affect how the logs look


    so far no complaints from the broker about anything funky
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Our preferred order would be:
    SAS
    MBAM
    Rootrepeal
    ComboFix
    MGTools
     
  6. Tader

    Tader Private E-2

    I'm aware of the preferred order. But due to the malware messing with the computer and preventing me from running certain scans before other scans removed some of the problems, I was unable to follow that order. Will this in anyway mess up how you read the logs?

    I'll try to receive the SAS log for you guys at 4:00pm today
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds