Reboot Helper

I have a friend who has Win XP. 256 mg ram. She just had DSL installed on her computer. Every time she reboots the machine, a message comes up that says Reboot Helper : If the installation CD is not in the CD drive, insert it now. Does anyone know what this means? She can x out of it and go on but it comes up every boot.

 

Is it Yahoo DSL?

If so, check in Add/Remove Programs and just uninstall it.

 

No it is Alltel DSL

 

We just checked in Add/Remove programs and nothing out of the ordinary installed.

 

See the below thread and then attach a current HJT log.

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

 

I am not at her computer anymore so it might be tomorrow or later before I post a HJL Thank you so much for helping us!

 

Your Welcome!

Once I get a HJT log we can remove the start entry and possible the folder from which the program is located.

 

Got it guys!! FYI heres what I did. When the computer booted I hit control, alt, delete. That was the only application running. I scrolled down and clicked on take me to the process. The name of the process was "whenUreboot" I went into msconfig and unchecked it to remove it from the startup. Thanks alot eveyone for helping me.http://forum.majorgeeks.com/images/smilies/smile.gif
http://forum.majorgeeks.com/images/smilies/smile.gif

 

Zeus62,

If you would have followed that I requested we would have done this the right way. All you did was disable it, not remove it. The way I requested would have removed it.