Redirect problems in Windows 7, Hitman Pro failed, MGtools failed

Discussion in 'Malware Help (A Specialist Will Reply)' started by ithryn, Mar 19, 2013.

  1. ithryn

    ithryn Private E-2

    My wife's user account in Windows 7 is having redirect problems. Mostly in Google Chrome. Clicking on a link in a google search result page will take you to enigmasoftware or to some other DNS entry; hitting back and then clicking the link again usually gets you through to the actual page.

    I attempted to use the 'Vista and Win 7 Malware Removal/Cleaning Procedure'. However, HitmanPro failed. It would boot up but during the scan Windows would report that it "stopped working". After trying left-ctrl initiation multiple times, it would say between 1 to 5 processes were halted, but the scan would still fail.

    MGTools also seemed to fail to generate a log. I have included a text copy of what ran.

    I hope I didn't do something wrong. If I did please let me know!

    Thanks for any help you can give me.

    Chris
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Download OTL to your desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

    Attach both of these logs into your next reply.

    Also...

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
  3. ithryn

    ithryn Private E-2

    Here you go. Thank you so much for your help! Let me know what else I need to do.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Uninstall Google Chrome with Revo Uninstaller and reinstall then tell me if it made a difference. Also let me know if any other browsers redirect.
     
  5. ithryn

    ithryn Private E-2

    I uninstalled Chrome with Revo (default moderate settings) and it is still redirecting. [I don't believe any other browsers are redirecting.] [that's wrong, see below]

    The weird thing is that of the three user accounts we have on this laptop, mine is fine, my wife's redirects to a few weird sites, and the administrator account redirects to 'searchiu.com'

    EDIT: Crap, I just checked the other browsers on this administrator account I'm using. They're ALL redirecting (Chrome, Firefox, and IE) to searchiu.com.
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Then you need to run the tools on the account(s) that ARE affected please. Attach logs and then I will review them.
     
  7. ithryn

    ithryn Private E-2

    Ah, sorry. I will post them from my three user accounts one at a time:

    This is the Administrator account (chris_and_a). It has a redirect problem with searches in all browsers.
     

    Attached Files:

  8. ithryn

    ithryn Private E-2

    Okay, I looked on the other two accounts and don't seem to be having any more problems. Still having the problem on the admin account.

    I reran the tests to see what would happen, and everything ran with no results except TDDSkiller which would NOT run this second time around - two error messages, first saying it couldn't generate a log and second that it couldn't load a driver, and then it failed to scan. I deleted it and redownloaded it to no avail. This program had no results the first time around (if I remember right) and if I'm having no problems on this account I'm not too worried - should I be?

    Thanks!
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Reboot the machine and surf again, any better?
     
  10. ithryn

    ithryn Private E-2

    I got a success message. I rebooted and IE detected that the search engine was changed and prompted me to switch it back to Bing. Chrome and Firefox still went to searchiu but...

    I had the idea to delete that from the search engine list and that seems to have worked? I restarted again and it still seems to be gone. Do you think we're good then?
     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If everything is running well, on ALL accounts, then yes, you can follow final steps on each account that we ran tools on. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove, you can delete these files now.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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