Remote Access Issue

Hi

My friend has just bought a new Acer laptop and I'm trying to connect to it using Team Viewer so I can set it up for her

The problem is that her computer is not letting team viewer or any other program initiate a remote connection.

When team viewer is started the following message appears:



"No connection to team viewer server

Check your Internet connection, most likely you are using a proxy server and you have to enter the proper information in the options dialog."



I have made sure that remote access is checked in system properties and windows firewall has an exception for team viewer.



As I say this is a new laptop running Windows 10 home with default settings.



Any help would be much appreciated



Ta



Malcolm