remote assistance help needed

Discussion in 'Malware Help (A Specialist Will Reply)' started by msfedup, Apr 17, 2007.

  1. msfedup

    msfedup Private E-2

    I have become aware how serious it is to use remote assistance with someone you don't completely trust. Unfortunately I used this months back for some computer issues. Since then I have been having major hacking and security issues. I feel this person is still living inside my computer. Short of getting rid of computer is there anything I can do to be sure he no longer can access it? Also is any other computer connected thru router safe? I read that it was and want to be sure.
     
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Its unlikely. You send a request and seta time to allow, do you remember the time. Also, you can shut it off as well in the control panel and turn it on if you need it again later.
     
  3. msfedup

    msfedup Private E-2

    This was back in December and allowing him access was easy. I did it right thru msn chat.
     
  4. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Yuch. Still unlikely, but turn it off until you need it again. Control panel, system, remote, uncheck both for now.
     
  5. msfedup

    msfedup Private E-2

    oh yuch does not sound good. Well, thank you....I did what you said. Looks like that will just prevent me from sharing again. I posted something yesterday on an incident that happened to me to make me concerned and think of the remote sharing I did. Could I please have your opinion on it? Could someone have control over your computer in this was? It was titled Unusual problem.....here it is...

    If anyone can make any sense of what has happened to me it would be appreciated. Back in January I had an issue where my passwords for two of emails was stolen and the security questions changed on me. I suspected one person of doing this. Since then nothing. Then last week one day I was in one of my emails and happen to notice an old friend of mine was on my blocked email list. I thought mistakenly put him there as spam once. I unblocked him and sent him a quick email to apologize if he wrote me during the last couple of months. We emailed each other back and forth and then later that day when I went to sign on...my email password was changed again on both accounts and sure enough the person was back on my block list. Is it possible for someone who hacked a few months back to still be able to get into your computer and watch you? He was a smart computer guy and did help me with some issues back then and I think I did the computer sharing thing with him on msn chat. How do I know if something is on my computer watching me and preventing me from talking to someone. It was like an alarm went off that day when I unblocked that person. I put spybot on my computer but I don't think that helped me feel much better. Any input would be appreciated...thank you
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  6. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Yes, its possible, if they installed a keylogger. Try some of our anti-root kit programs under malware to scan.
     
  7. msfedup

    msfedup Private E-2

    I did see some keylogger items yesterday when I did the spybot.....do you think that took whatever he put on off?
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I tend to doubt it! You may not even have a keylogger. It could just be that when you gave someone access via MSN you also gave them passwords and you may need to change ALL passwords for everything you use now.

    However that being said, you should really work thru the below so that we can check out what is on your PC and whether anything could be a potential problem.


    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - only for Windows XP, 2K, & NT users
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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