Removal Help

Discussion in 'Malware Help (A Specialist Will Reply)' started by Gremmie, Jan 12, 2017.

  1. Gremmie

    Gremmie Private E-2

    As requested i have run through the steps.

    Please find attached log files.

    Thankyou
     

    Attached Files:

  2. Gremmie

    Gremmie Private E-2

    forgot adware cleaner log
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Have ADW clean what it found and please tell me what issues you are having, if any.
     
  4. Gremmie

    Gremmie Private E-2

    Hi,
    Thank you for checking the logs.

    I have run ADW and let it clean what it found. Right now it doesn't seem too bad but this is not my PC. It is a friends and i was asked to help out.

    Here is the ADW log that was generated. Should i run any of the other clean functions or just re scan them? Thank you
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It's n0t necessary unless you are still having issues.

    I didn't see any malware, just junk. Your logs are clean so unless you are having malware issues, I will give you final instructions.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  6. Gremmie

    Gremmie Private E-2

    Yeah it seems ok to me just kinda slow and clunky. I spoke with my friend and one of the issues they were having was that they could no longer connect to their wifi router. Apparently that started about 2 weeks ago. They said they could connect with their phones fine. I had no issues connecting the PC to my router or a spare router I setup just to see if it could see more than one router at a time.

    Thank you for your assistance.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If they continue to have router issues, have them post in the hardware forum.
     

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