Removal of software in safe mode

Discussion in 'Malware Help (A Specialist Will Reply)' started by mrmorbius, Feb 7, 2011.

  1. mrmorbius

    mrmorbius Private E-2

    Vista
    Safe Mode
    Windows installer service is not accessible in safe mode, I have gone through steps one through seven and want to start using Super Antivirus but I need to uninstall ESET first. When I boot in non-safe mode I get BSOD. Is there anyway around this?
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is no need to uninstall Eset to run SAS. I think you should also post in the software forum to try to figure out your BSOD issues.
     
  3. mrmorbius

    mrmorbius Private E-2


    The BSOD is caused by malware.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run the tools/scans in safe mode and attach those that you can get.
     
  5. mrmorbius

    mrmorbius Private E-2

    Seven and Seven

    So went through all seven steps from R&RMF then the seven steps from VMR/CP step four How to view hidden system files and folders followed link and instructions my windows vista had no option for organize, at least not in safe mode. Step seven vista set up disabling SpyBot Tea Timer in my IE Tweaks I only have a "Lock host file read-only" option. Was unable to get PCtools to run because I cannot uninstall ESET when I tried to run ComboFit system crashed to BsoD. SAS was able to detect and remove 205 tracking cookies all other anti-malware came up empty-handed.

    System still goes directly to Bsod withe title at the to being:
    IRQL_Not_Less_Or_Equal_to

    So my question is where to take my next step?

    Thanks for your help you people have an awesome site and I am grateful for all the help. I posted this in software because of my BsoD issue though I do believe malware is part of the cause.

    Mr. Niles Morbius
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach the C:\MGLogs.zip.
     
  7. mrmorbius

    mrmorbius Private E-2

    I thought I did? When I try to run it it gives me a pop up saying to uninstall ESET with no way to go around that option.
     
  8. mrmorbius

    mrmorbius Private E-2

    Here is the zip.
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  10. mrmorbius

    mrmorbius Private E-2

    Zips

    Thought these uploaded.
     

    Attached Files:

  11. mrmorbius

    mrmorbius Private E-2

  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please keep all your replies in this thread. Do not make a new thread for each reply. I will be taking a look at your logs in a minute.
     
  13. mrmorbius

    mrmorbius Private E-2


    OK will do.
     
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. I suggest you return to your software thread and continue to try to find the cause of your BSOD issues.

    One thing you can try doing is this:
    Microsoft Fix-it

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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  15. mrmorbius

    mrmorbius Private E-2

    Couple things I don't have a "Run" option after hitting start.
    Microsof fix it won't run in safe mode.
    I can't uninstall HijackThis from safe mode.
     
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can wait until you get normal mode working properly.
     

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