Removal Results

Welcome to MajorGeeks!

I am currently reviewing your logs and will get back to you with instructions as needed.

*Our queue is working the oldest threads first.

dr.m

 

Hello, aburn55

I have some questions:
Why don't I see any anti-virus program installed?
Do you know what these are?

...and comments:
*You should increase your installed RAM to a minimum of 1GB for running XP SP3 without experiencing system lags.

*Consider updating your outdated Mozilla Firefox (3.5.16) to Mozilla Firefox 3 3.6.14 Final
*Your Malwarebytes' database is 3 months old. Open Malwarebytes', click on the "Update" tab and "Check for updates". Once updated, run a new "Quick scan" - attach that new log to your next reply.

Now, just a few minor things to fix:

Step 1:
*Other than the tools our guide instructed you to save there, I strongly recommend that you clean up this account's Desktop immediately leaving only shortcut links. [ C:\Documents and Settings\Administrator\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 4:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 5:
Now install the latest Sun Java Runtime Environment

Step 6:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• updated mbam-log.txt

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m