removed virus, can't install antivirus

Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.

 

Yes, there's still some digging to be done.

Tell me what symantec products you have installed, I am seeing the below in your logs:

Symantec KB-DocID:2003093015493306 and LiveUpdate 3.0 (Symantec Corporation)

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Folder::
c:\documents and settings\All Users\Application Data\Viewpoint
File::
C:\WINDOWS\system32\ot.ico 
DirLook::      
C:\WINDOWS\system32\1024 

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Don't forget to address my question about symantec.

 

Yes, you have to be patient as I had alot to get through last night. Reviewing your logs now.

 

Delete the below empty folder:

Uninstall:

• Symantec KB-DocID:2003093015493306
• LiveUpdate 3.0 (Symantec Corporation)

Then:

Please give the Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

Then:

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

And are you now able to install antivirus?
If not, tell me which anti virus you are trying to install
Tell me what errors you are having when trying.

 

If he has not deleted all the tools from his PC get him to give combofix a run by double clicking on it, let's just have one more look. Log retrievable @ C:\combofix.txt

Then he could also run the below scan

Using ESET's Online Scanner