removing malware

Hi and Welcome


Sadly I dont know what tutorial you read but you really need to follow the guide below as even your only log attached in the Hijackthis one was installed in the exact place we mention not to and was run without the re-name of the hijackthis.exe file. Also missing were the other requested logs from the guide, to fully locate and remove the malware we will need the steps followed as laid out. This is the first part of the removals process and may not fully remove your malware, which is once the logs have been looked over by one of our experts,they will issue some tailored instructions for you to follow in removing the remaining parts.


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

You must attach the other 3 logs that were rquested. You did not attach these:

- CounterSpy
- GetRunKey
- ShowNew

Question: Do you need those proxy server settings that are shown in your HJT log?