Request for Help with Attachs 1 of 2

Re: Request for Help with Attachs 2 of 2

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now Run HijackThis and select the following lines (if they still exist) but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [hqmse] C:\WINDOWS\system32\lcbydc.exe reg_run
O4 - HKCU\..\Run: [Cjyuo] C:\Documents and Settings\Alix\Application Data\s?stem\n?tepad.exe
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

After clicking Fix, exit HJT.


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

We have more work to do based on what I saw in your logs but we need to fix a little at a time or the procedures would be too long.

 

Start by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Now uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:WINDOWS\Downloaded Program Files\CONFLICT.1\amm06.ocx
C:WINDOWS\Downloaded Program Files\CONFLICT.1\mm63.ocx
C:WINDOWS\Downloaded Program Files\CONFLICT.1\QDow_AS2.dll
C:WINDOWS\Downloaded Program Files\CONFLICT.2\mm63.ocx
C:WINDOWS\Downloaded Program Files\CONFLICT.2\QDow_AS2.dll
C:WINDOWS\Downloaded Program Files\UWFX5_0001_N63M2912NetInstaller.exe

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.

Now attach a new log from GetRunkey!

How is everything working now?

 

Are you sure? Did you get a success message when you did this? Based on your logs the patch was not added. Make sure nothing else is running when you do this. Even shutdown ZoneAlarm!!

The file deletions may not have worked either since Killbox received that error.

Download and install ExplorerXP Run it and look for the below files and delete it found:
C:WINDOWS\Downloaded Program Files\CONFLICT.1\amm06.ocx
C:WINDOWS\Downloaded Program Files\CONFLICT.1\mm63.ocx
C:WINDOWS\Downloaded Program Files\CONFLICT.1\QDow_AS2.dll
C:WINDOWS\Downloaded Program Files\CONFLICT.2\mm63.ocx
C:WINDOWS\Downloaded Program Files\CONFLICT.2\QDow_AS2.dll
C:WINDOWS\Downloaded Program Files\UWFX5_0001_N63M2912NetInstaller.exe

Note they may already be gone but we need to check. You cannot use Windows Explorer to do the above. You need ExplorerXP.

 

The registry patch is not working. Typically this means that something is blocking the changes. Sometimes it is just that you do not own the registry key and cannot delete it. Let's see what we can do about that.

Please download and install Registrar Lite Make sure you select a Majorgeeks download link and not the Authors!

Run Registrar Lite and copy and paste the below into the address bar and hit enter or click the Go button

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage

• Now look in the right window pane and you should see each of the below lines
  • C:/WINDOWS/Downloaded Program Files/clearadjust.dll
  • C:/WINDOWS/Downloaded Program Files/CONFLICT.1/amm06.ocx
  • C:/WINDOWS/Downloaded Program Files/CONFLICT.1/mm63.ocx
  • C:/WINDOWS/Downloaded Program Files/CONFLICT.1/QDow_AS2.dll
  • C:/WINDOWS/Downloaded Program Files/CONFLICT.2/mm63.ocx
  • C:/WINDOWS/Downloaded Program Files/CONFLICT.2/QDow_AS2.dll
  • C:/WINDOWS/Downloaded Program Files/mm63.ocx
  • C:/WINDOWS/Downloaded Program Files/UWFX5_0001_N63M2912NetInstaller.exe
• There may be other items list in the right window pane too but we only care about the ones listed above.
• One at a time, I want you to right click on each item from the list and select Delete.
• If it does not delete, right click on the item and then select Properties.
• In the Properties window, note who is the Owner.
• Then click the Take Ownership button.
• Then click Ok to close the Properties window.
• And try to delete the item again.
• Repeat this for each item we are tryin to remove.

Let me know how these steps went. If you were successful in deleting the items, attach a new log from GetRunKey.

 

Good job!

Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome! And thanks!