Request for Help!

Discussion in 'Malware Help (A Specialist Will Reply)' started by fromafar3, Dec 21, 2005.

  1. fromafar3

    fromafar3 Private E-2

    Would someone please take a look at what I've done and hopefully give me suggestions on what steps to take next? It feels I've been peeling away layers of problems and each time another one shows up...:confused:

    Problem: After a couple of days of working at it, I feel I am down to 1 problem. Whenever I run Adaware in Normal mode the screen blanks out for a second then the messages "Windows Explorer has encountered a problem and needs to close".....Send Report, Don't Send Report followed by "Ad-Aware has encountered a problem and needs to close".....Send Report, Don't Send Report followed by "Dr.Watson Postmortem Debugger has encountered a problem and needs to close".....Send Report, Don't Send Report. As soon as I choose Send Report or Don't Send Report I am unable to do anything except Shut Down computer via Task Manager. Adaware runs fine in Safe Mode. Adaware also ran fine until after I had performed the steps for "Smitfraud, SpySheriff".

    Background: I have followed the procedures in 'READ & RUN ME FIRST Before Asking for Support' as well as optional tools: CWShredder and Kill2Me. Based on problems encountered or detections found I have performed the 'Special Remove Procudures' for about:blank, Look2Me and Smitfraud, SpySheriff. I scanned with Bitdefender, Kaspersky On-line Scanner, Trend Micro's Free Online Virus Scan and Panda ActivesScan. I noticed the READ & RUN ME instructions have changed since I started a few days ago.

    I have gone as far as I feel capable of going alone. Last evening I ran READ & RUN ME FIRST Before Asking for Support again.
    In Safe Mode: Microsoft Windows Malicious Software Removal Tool - nothing found, Adaware - 1 criticial - removed (I have the log if you would like to see it), Spybot - nothing found, Microsoft Antispyware - nothing found, CWShredder - nothing found, Kill2Me.
    In Safe Mode w/Networking: I scanned with Bitdefender - probjems found - I've attached the logfile. Panda ActiveScan - nothing found. (then I called it a night)

    This morning I tried to run Ad-Aware in Normal mode again and the problem still exists. Attached is a HiJackThis log run after.

    Note: I have tried uninstalling and reinstalling Ad-Aware, no change. Also, early in the cleaning up of problems registry entries for Norton Antivirus 2004 became corrupted and the recommended procedure was to uninstall. We have no plans to reinstall that product....

    I hope this is enough info for someone to use to help me......
     

    Attached Files:

  2. fromafar3

    fromafar3 Private E-2

    Hold on! I just worked my way thru getting Adaware to run and now I finally have gotten a clean scan. I'm going to run the online scans again but I may have fixed everything.

    BTW, to get Adaware to run I would click Cancel as soon as it found anything and I would tell it to fix it. It took me a total of 4 attempts to get everything cleaned out. One file gave a bigger problem, it was associated with something called tribalfusion and I had to use Pocket Killbox to delete it because Adaware couldn't get rid of it on a reboot. Now a scan shows no problems.
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    There are no malware problems seen in your HJT log but you can fix the below lines:


    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

    It looks like you did not follow the steps to post your BitDefender log as a text file. Take a look at what you posted.

    Are you still having problems?
     
  4. fromafar3

    fromafar3 Private E-2

    Everything is now running smooth and I redid the READ & RUN FIRST steps and everything comes up clean. Sorry about the Bitdefender log mistake. Happy Holidays!
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


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