Request help with spyware removal

Welcome to Majorgeeks!

You are a member of about 50 users that have already had this newest form of multiple infections. I need some additional info, that the below very fast scans will provide, before I continue to give you a fix.

Run the below procedure and attach the runkeys.txt log.

• Using GetRunKey

Now run the below procedure and attach the newfiles.txt log.

• Using ShowNew

 

Okay first please run the below procedure and then attach the requested smitfiles.txt log.

SpywareQuake & SpyFalcon Removal Procedure

 

After completing the SpywareQuake Removal Procedure, continue with the below.


Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winvfw32.dll once and then click the kill button. After you have killed all of the winvfw32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below two DLLs:
khfffda.dll
fcyvv.dll

Next double click on explorer.exe and again click once on each instance of winvfw32.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below two DLLs:
khfffda.dll
fcyvv.dll

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:


O4 - HKLM\..\Run: [244bb463.exe] C:\WINDOWS\system32\244bb463.exe
O4 - HKCU\..\Run: [244bb463.exe] C:\Documents and Settings\Juha\Local Settings\Application Data\244bb463.exe
O15 - Trusted Zone: *.sony-europe.com
O15 - Trusted Zone: *.sonystyle-europe.com
O15 - Trusted Zone: *.vaio-link.com
O16 - DPF: {97B79133-88F0-45F0-8D57-0F2EF27D9C66} - http://85.255.114.166/1/rdgFI2404.exe


Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now click Start, Run, and enter cmd and click OK! This will open a command prompt window. In the command prompt window enter the below commands each followed by the Enter key.
del %windir%\temp\win*.*
del %windir%\temp\h91746.exe
del %windir%\g*.dll
exit



Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.
C:\Documents and Settings\Juha\Local Settings\Application Data\244bb463.exe
C:\Documents and Settings\Juha\Local Settings\Temporary Internet Files\Content.IE5\8G7B8WMN\srvvfu[1].exe
C:\Documents and Settings\Juha\Local Settings\Temporary Internet Files\Content.IE5\IK24H3DJ\bgates[1].exe
C:\Documents and Settings\Juha\Local Settings\Temporary Internet Files\Content.IE5\X6KP1NZG\srvohm[1].exe
C:\WINDOWS\TEMP\h91746.exe
C:\WINDOWS\g271240.dll
C:\WINDOWS\g4119573.dll
C:\WINDOWS\g512366.dll
C:\WINDOWS\g5321822.dll
C:\WINDOWS\g6523970.dll
c:\windows\system32\244bb463.exe
C:\WINDOWS\system32\khfffda.dll
c:\windows\system32\regperf.exe
C:\WINDOWS\system32\winvfw32.dll
C:\WINDOWS\SYSTEM32\fcyvv.dll
C:\WINDOWS\SYSTEM32\vvycf.ini


If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

After reboot continue with the below.

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now attach a new HJT log and tell me how the steps went.

Also attach a new log from ShowNew!

Make sure you tell me how things are working now!

 

The file you could not delete is part of the Windows OS and normal.

One problem file I had you trying to fix is still there: fcyvv.dll

We need to repeat the procedure again with some changes.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of fcyvv.dll once and then click the kill button. After you have killed all of the fcyvv.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of fcyvv.dll and kill it. (If you do not find the dll, just continue on.)


Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {7B234435-8951-4BAC-96D6-4DB17B5E4CD1} - C:\WINDOWS\system32\fcyvv.dll
O20 - Winlogon Notify: cfgmngr32 - C:\WINDOWS\g271240.dll (file missing)
O20 - Winlogon Notify: fcyvv - C:\WINDOWS\system32\fcyvv.dll
O20 - Winlogon Notify: jkklmjj - jkklmjj.dll (file missing)
O20 - Winlogon Notify: winvfw32 - winvfw32.dll (file missing)
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)


Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.
C:\WINDOWS\SYSTEM32\fcyvv.dll
C:\WINDOWS\SYSTEM32\vvycf.ini
C:\WINDOWS\SYSTEM32\vvycf.ini2
C:\WINDOWS\SYSTEM32\vvycf.tmp
C:\WINDOWS\SYSTEM32\vvycf.tmp2
C:\WINDOWS\SYSTEM32\vvycf.dat


If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

After reboot continue with the below.
Now attach a new HJT log and tell me how the steps went.

Also attach a new log from ShowNew!

Make sure you tell me how things are working now!

 

Yes! I know about that. I need to update a load of boiler plate type messages that I have. When applications change (like Killbox did) this often happens. My newer message reads something like:

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.

I see you are logged in. I'm looking at your new logs now.

 

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
After clicking Fix, exit HJT.

Other than the above, your logs are clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You need to disable all active protection and have all browsers closed before fixing. You have Windows Defender, SpySweeper, Ewido, SpywareGuard, Symantec, (anything else that has active protection running????). This is too many!!!

Is Spy Sweeper a paid or free version?
Is Ewido a paid or free version?


Disable Windows Defender's realtime protection:

Disable Windows Defender:

• Open Windows Defender
• Click Tools
• Click General Settings
• Scroll down to Real Time Protection Options
• Uncheck Turn on Real Time Protection (recommended)
• Close Windows Defender

Once your log is clean you can re-enable Windows Defender Real Time Protection.

 

You did not need to and should not uninstall Spybot. It only has active blocking if Teatimer is running which was not. Reinstall Spybot and re-use the Immunize feature too. Make sure you get updates. It just updated today.

Not necessary as it it not doing realtime blocking for registry changes.

You should uninstall SpywareGuard. You don't need it since you have Windows Defender. Only one realtime blocker should be used.

That is how it works!

After uninstalling SpywareGuard, do the below.

Boot into safe mode.

Disable Windows Defender per previous instructions.

Disable Symantec's protection (it can cause problems like this).

Reset Web Settings - follow these steps exactly, that is MAKE SURE you use www.majorgeeks.com for your startpage. You can change it when we finish. I need to see the effect.

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now get a HijackThis log in safe mode and save it.

Now reboot into normal mode and get a second HJT log.

Attach both HJT logs.

 

Download the below attachment to your c:\windows\inf folder

Now look in the C:\windows\inf folder using Windows Explorer and locate the iereset.inf file that is there. Right click on it and select Rename. Change the name to ierest.old

Now unzip the file your just downloaded into the c:\windows\inf folder. You should now have a new iereset.inf file.

Now run HJT and select the below lines and EXIT all browsers then click Fix checked.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

Now attach a new HijackThis log and continue on to the below. I don't expect the above to work but I want to see what happens. I'm suspecting you may have certain registry keys locked. I still suspect it is Symantec locking these. To put your mind at ease, these are not malware problems but it would be good to know why you cannot change them.


Also Run the below procedure and attach the runkeys.txt log.

• Using GetRunKey

 

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

No check to see if you can fix those two lines. I don't expect the above to fix it but it is worth a try. If it does not fix it, continue on to the below.

download the Registry Search Tool

Unzip to your Desktop and double click on regsrch.vbs
(if you have script protection, please allow this to run)

In the dialog that opens enter the following:

SearchAssistant

Press 'OK'

The search will run for a while then alert you when it is finished. Press 'OK' and copy the contents of the WordPad window and post in this thread.

Then repeat the above search sequence on the below string:
CustomizeSearch


Attach both logs!



Question: Do you know how to use MSconfig to stop Startups and also Services?

 

Can't be! It shows in your HJT log which means the keys do exist but they are blank. Are you sure you entered the CustomizeSearch correctly with no spaces?

It should normally give something like the below:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search]
"CustomizeSearch"="http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchcust.htm"
[HKEY_USERS\S-1-5-21-3804909484-125725482-3536007706-1005\Software\Microsoft\Internet Explorer\Search]
"CustomizeSearch"=http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchcust.htm

Also it's strange that the search for SearchAssistant did not also give the below.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search]
"SearchAssistant"="http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchasst.htm"
[HKEY_USERS\S-1-5-21-3804909484-125725482-3536007706-1005\Software\Microsoft\Internet Explorer\Search]
"SearchAssistant"=http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchasst.htm

Perhaps the problem is that your registry keys are completely missing.

 

Use RegSrch to search for Explorer Bars

There is a space between Explorer and Bars

Attach this log.

 

Download and Install Registrar Lite (Make sure you select a download link from Majorgeeks and not the Author's)

Run RegistrarLite

Copy and paste the below into the bar of Registrar Lite and hit return.

HKEY_USERS

Now look in the right window pane. You will probably see the below:
.DEFAULT
S-1-5-18
S-1-5-19
S-1-5-19_Classes
S-1-5-20
S-1-5-20_Classes

But whatelse is there?
Is there a S-1-5-21-38049009484-125725482-3536007706-1005

Make sure you give me the EXACT value of the key! Double check before posting.

 

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now attach a new HJT log.

 

My idea in message #24 was correct. Your registry keys were just totally missing and that is why we could not fix them. The last registry patch has taken care of this.

We are all done now, unless you are having any other problems.

 

You're welcome. Surf safely!