requesting assistance

Hello, LobLues

That pinned thread (called a "Sticky") appears in the top one-third portion of each page in this forum.

 

Hello, LobLues

You badly need to either do some major disk cleanup or purchase a larger hhd.

*Other than the tools our guide instructed you to save there, I strongly recommend that you clean up this account's Desktop immediately leaving only shortcut links. [ C:\Users\Administrator\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

Using "Programs & Features" uninstall: (If you do not find it or it will not uninstall, just keep going.)
Java 7 Update 67

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:files
C:\Users\Administrator\AppData\Roaming\Yahoo!\Companion
C:\Users\salavatore\AppData\Roaming\Yahoo!\Companion
C:\QooBox

:reg
[-HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL]
[-HKLM\SOFTWARE\Classes\Interface\{4025F9A4-91CE-4F20-8486-8A3D95564DB3}]
[-HKLM\SOFTWARE\Classes\Interface\{41040243-9338-4C91-9457-AD11F56F48E1}]
[-HKLM\SOFTWARE\Classes\Interface\{5442736B-E379-4668-AC30-7F39B3581875}]
[-HKLM\SOFTWARE\Classes\Interface\{667C8B81-0B61-48F6-B7B9-60AA8242E6DF}]
[-KLM\SOFTWARE\Classes\Interface\{7535D37C-1554-4681-9F4B-055922B2F800}]
[-HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}]
[-HKLM\SOFTWARE\Classes\Interface\{94952EC4-DB66-3F32-BE4C-F0BB875EA98E}]
[-HKLM\SOFTWARE\Classes\Interface\{E4E06D99-5021-4A4C-A55F-E3C33E66E74A}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\YMERemote.DLL]
[-HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{D879A501-50A7-BEFC-A4C5-32DC6E0CB208}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{5442736B-E379-4668-AC30-7F39B3581875}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{667C8B81-0B61-48F6-B7B9-60AA8242E6DF}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{94952EC4-DB66-3F32-BE4C-F0BB875EA98E}]
[-HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1]
[-HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\18C9E3869A16248439FE3FF9EB02207A]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3038A20B9089EC34D8F74220191FAB30]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5D8011310B2622942868A458964FFDC5]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6C63F7979DCC2154CB9591969A5CB89D]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6DD31E6C1A73B334383DF186676F4D20]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AB3204F747B20694B8D49EF92D8DC94B]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C81E33A400B6F814E90C7A3354E2A3A5]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EDBF68C5F16790341B7C6FD7C7F8E4FC]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FFA531D0F3A71504DA7AC6A11CE33739]
[-HKLM\SOFTWARE\SmartPCFixer]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{164af01d-35f6-495e-89b4-5b5e98add48a}]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{eafe8ae2-593d-4535-8919-0f4e7a4eebe3}]
[-HKLM\SOFTWARE\Wow6432Node\Yahoo\Companion]
[-HKLM\SOFTWARE\Wow6432Node\{3BDFD1D7-7A9B-4D29-80B3-D00E66E62885}]
[-HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_INNFD_1_10_0_14]
[-HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_WEBTINSTMKTN84]
[-HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_INNFD_1_10_0_14]
[-HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_WEBTINSTMKTN84]
[-HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_INNFD_1_10_0_14]
[-HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WEBTINSTMKTN84)]
[-HKU\.DEFAULT\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\windows_ie_ac_001\Software\_CrossriderRegNamePlaceHolder_]
[-HKU\S-1-5-18\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\windows_ie_ac_001\Software\_CrossriderRegNamePlaceHolder_]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500\Software\AppDataLow\Software\Yahoo\Companion]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500\Software\Classes\Interface\{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500\Software\Classes\TypeLib\{157B1AA6-3E5C-404A-9118-C1D91F537040}]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500\Software\Classes\Wow6432Node\Interface\{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500\Software\Yahoo\Companion]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500\Software\Yahoo\YFriendsBar]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500_Classes\Interface\{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500_Classes\TypeLib\{157B1AA6-3E5C-404A-9118-C1D91F537040}]
[-HKU\S-1-5-21-621923819-3499452961-4274871259-500_Classes\Wow6432Node\Interface\{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}]
:commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Make sure to shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Next download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Attach that logfile to your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which are created when running the tool.

Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select "Run As Administrator").

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip
• AdwCleaner[S#].txt

Make sure you tell me how things are working now!