Resycler

Hi and Welcome

System Volume Information is your System Restore points and indeed is not accessable normall unless you take ownership of that folder with your admin account, but this area is flushed when you turn off and on system restore.



As for best Antivirus and security programs do read this guide How to Protect yourself from malware! (freebies galore, and many are much better than the paid for versions)

But if you wish to make sure all malaware is off your PC then the below guide is good, once finished attach the logs and allow the malware experts here to review nd if needed issue you some manual removal steps

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
   

plus a guide on how to attach the logs HOW TO: Attach Items To Your Post

 

Hi

you could upload your logs so that we can see that everything went well

 

If you follow thru the read and run me first procedures which you have already been linked to then you will see that what is involved here is you downloading the required tools, scanning with them...and attaching the logs that they generate here to your post in this thread. That way..we get to review your logs and give you a set of instructions so that we can clean out any malware that could be hiding out in your system.

This is not a subject for the malware forum. If you would like to discuss the opening of a new forum section here for tweaks and tricks then I suggest you contact one of the site owners

Thanks
Kes

 

Hi there

First off, could you tell me what the below relate to? They are all found here C:\Documents and Settings\Compaq_Owner\My Documents

1) Please disable the Guest Account through user accounts if this hasn't already been done.

2) Please go to Add and Remove Programs and uninstall the following software:

• Java 2 Runtime Environment, SE v1.4.2_03

3) Please disable teatimer as it will interfere with the fix, for how to do this refer to the below link:

How to disable Spybot's TeaTimer


4) Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Again, make sure ALL browser windows are closed when you click FIX.

5) Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

6) Now Run Ccleaner!

7) Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\%username%\Local Settings\Temp

8) Next I would like you to install the current version of Sun Java: Sun Java Runtime Environment

9) Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

Thanks
Kes13!

 

Hi there.

Could you please put the below two files into a ZIP file and attach it to your next post.

Also please put your PC into normal startup mode with MSconfig as was requested in step 1 of the READ & RUN ME. You need to remain in normal startup mode. This was why you did not see some of the previous items.

NOTE: Do not rerun the previous fixes though. I want to get into normal startup mode and then run C:\MGtools\GetLogs.bat and then attach the new C:\MGlogs.zip file.

Thanks
kes

 

Hi

Please rename the following files:

Take off the .vir extensions and then simply move the 2 files back to the c:\windows\system32 directory.

Thanks
Kestrel13!

 

Hi


1) Please disable Spybot's Teatimer. See this: How to disable Spybot's TeaTimer

2) Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AlcxMonitor] "C:\WINDOWS\ALCXMNTR.EXE"
O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} (Java Plug-in 1.4.2_03) -

After clicking Fix, exit HJT.

3) Now delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\Documents and Settings\Compaq_Owner\Local Settings\temp\

4) Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

5) Now run Ccleaner!

6) Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).



7) Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

Thanks
Kes13!

 

HI there

iadhide5.dll is related to Backweb which is used by many programs to do autoupdating. It is not worth worrying about...

If you run Spybot search and destroy then you really should have TeaTimer disabled. It can be a resource hog and also makes removal of certain problems more difficult.

I personally stay away from all paid for anti virus suites such as Norton360 because I find they are far too resource hungry....I would rather use freeware antivirus as I believe it does it's job just as well if not better. I personally use Avast....this software has it's own disadvantages as it gives alot of false positives....but this isn't a problem for me, I can usually spot right away when something is a FP or not....it's all a case of personal preference and what you are most comfortable with...

AS for System Mechanic....I certainly wouldn't use this...I use Ccleaner which is the safest reg cleaner out there.....anything else I wouldn't touch.

Spysweeper I am not familiar with so I cannot comment....
I would certainly recommend that you to keep Malware Bytes and SUPERantispyware

OK not much to do now....



Manually delete the below leftover combofix files.

And finally.....

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

Thanks
Kes