Riddled Laptop: Please help

Discussion in 'Malware Help (A Specialist Will Reply)' started by muzzy2222, Nov 8, 2013.

  1. muzzy2222

    muzzy2222 Private E-2

    Dear Reader,

    My laptop has definitely got several malware problems with it. I can not access the Microsoft website or some others. I can not run Google toolbar. My internet pages crash regularly. And just generally loads of things keep happening that should not be. I am not sure when this started but its certainly getting progressively worse. I could not even run Malwarebytes until I changed the name of the start file.

    I followed your post to the letter and have attached the logs as requested, the process did not seem to help anything. I'm not exactly a computer wizard but have some knowledge of computers. Can you help?

    Many thanks

    Muzzy
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi Muzzy. :)

    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:

    • [RUN][SUSP PATH] HKCU\[...]\Run : CslTxwld (C:\Users\Muzzy\AppData\Local\tpwhntfm\csltxwld.exe [-]) -> FOUND
    • [RUN][SUSP PATH] HKUS\S-1-5-21-373168279-346613870-2724014275-1001\[...]\Run : CslTxwld (C:\Users\Muzzy\AppData\Local\tpwhntfm\csltxwld.exe [-]) -> FOUND
    • [SHELL][SUSP PATH] HKLM\[...]\Wow6432Node\[...]\Winlogon : userinit (C:\windows\system32\userinit.exe,,C:\Users\Muzzy\AppData\Local\tpwhntfm\csltxwld.exe [7][-]) -> FOUND
    • [V1][SUSP PATH] MySearchDial.job : C:\Users\Muzzy\AppData\Roaming\MYSEAR~1\UPDATE~1\UPDATE~1.EXE - /Check [x] -> FOUND
    • [V2][ROGUE ST] 4740 : wscript.exe - C:\Users\Muzzy\AppData\Local\Temp\launchie.vbs //B -> FOUND
    • [V2][SUSP PATH] MySearchDial : C:\Users\Muzzy\AppData\Roaming\MYSEAR~1\UPDATE~1\UPDATE~1.EXE - /Check [x] -> FOUND

    Place a checkmark each of these items, leave the others unchecked.

    ...and the same for this item on the files tab:

    • [ZeroAccess][Junction] en-US : C:\Program Files\Windows Defender\en-US >> \systemroot\system32\config [-] --> FOUND


    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.




    Re run Hitman and have it delete items under the heading Malware.



    Download and run OTM.


    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :Files
    C:\Users\Muzzy\AppData\Local\Temp\launchie.vbs
    C:\Users\Muzzy\AppData\Roaming\MYSEAR~1
    C:\Users\Muzzy\AppData\Local\tpwhntfm\csltxwld.exe
    C:\Users\Muzzy\AppData\Local\tpwhntfm
    C:\Users\Muzzy\AppData\Local\bqkicsej.log
    C:\Users\Muzzy\AppData\Local\dybmqvgw.log
    C:\Users\Muzzy\AppData\Local\epfamsnt.log
    C:\Users\Muzzy\AppData\Local\fhmvdvyi.log
    C:\Users\Muzzy\AppData\Local\fpupkaqn.log
    C:\Users\Muzzy\AppData\Local\IconCache.db
    C:\Users\Muzzy\AppData\Local\iivhsown.log
    C:\Users\Muzzy\AppData\Local\orsgynak.log
    C:\Users\Muzzy\AppData\Local\poyqklrk.log
    C:\Users\Muzzy\AppData\Local\rkpkwkvn.log
    C:\Users\Muzzy\AppData\Local\vyiactsl.log
    C:\Users\Muzzy\AppData\Local\ycblfsmq.log
    C:\ProgramData\qagkokkx.log
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.




    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.




    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.

    After reboot, check to see if your firewall is working.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. muzzy2222

    muzzy2222 Private E-2

    Hey,

    Thanks for the quick reply,

    After going through the whole process you explained things seem to be working better but there may still be some things lingering on my system so I have attached the files requested.

    Many thanks :)

    Muzzy
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Can you run a scan with RogueKiller again, and attach the log please.

    Re run Hitman too, have it delete Potential Unwanted Programs, and then rescan again (just a scan) and attach log.
     
  5. muzzy2222

    muzzy2222 Private E-2

    Thanks, here are the logs you requested, iv put before and after versions of the hitman pro scan logs.

    Many Thanks

    Muzzy
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:

    • [SHELL][SUSP PATH] HKLM\[...]\Wow6432Node\[...]\Winlogon : userinit (userinit.exe,C:\Users\Muzzy\AppData\Local\tpwhntfm\csltxwld.exe [x][x]) -> FOUND
    • [HJ SECU][PUM] HKLM\[...]\Wow6432Node\[...]\Security Center : AntiVirusDisableNotify (1) -> FOUND
    • [HJ SECU][PUM] HKLM\[...]\Wow6432Node\[...]\Security Center : FirewallDisableNotify (1) -> FOUND
    • [HJ SECU][PUM] HKLM\[...]\Wow6432Node\[...]\Security Center : UpdatesDisableNotify (1) -> FOUND
    • [HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
    • [HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.



    Delete this if it shows:

    C:\Users\Muzzy\AppData\Local\tpwhntfm


    Now re run RK once more and atatch the log.
     
  7. muzzy2222

    muzzy2222 Private E-2

    hey,

    Cheers for the reply

    Did as instructed, have attached logs and could not find the file you suggested deleting after reboot.

    Many Thanks

    Muzzy
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hey Muzzy. :)

    How are things running?
     
  9. muzzy2222

    muzzy2222 Private E-2

    Hey,

    Yes things seem to be running fine now. Thanks for your help.
    Can I now delete all the logs and software or would it be better to keep these?

    Again Many Thanks

    Muzzy
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     

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