rootkit zero access virus- cant connect to the internet please help

Why not?


Now please click Start, Run and type cmd into the Run box and click OK. This will open up a command prompt. Type the below commands into the command prompt window. Note the spaces!!

cd \mgtools
grep -i "broadcom 440" c:\windows\inf\* > c:\list.txt

Then attach the c:\list.txt file. This is looking for an info file on reinstalling the Broadcom 440x drivers.

 

Run Services.msc and look at the Windows Installer service. What is the Startup Type set to and what is the Service status.

Normally this service is stopped unless you are trying to install or uninstall something. But the Startup type for XP should be Automatic which means it should automatically start as needed.

 

It is supposed to be stopped when you are not installing or uninstalling. Answer the other part of my question about the Startup type.

 

Okay so did you set it to Automatic? If not please do so. Then retry the installation for you Broadcom device

 

Excellent!


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!