Rootkit.ZeroAccess CryptTrojan

Now let's use ComboFix to remove a bunch of malware files.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

ClearJavaCache::
KILLALL::
SecCenter::
{E10A9785-9598-4754-B552-92431C1C35F8}
{7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

Files::
C:\Documents and Settings\Administrator\Application Data\327961fd
C:\Documents and Settings\Administrator\Local Settings\Application Data\77bd31f8
C:\Documents and Settings\All Users\Application Data\5c9d42b
C:\Documents and Settings\Administrator\Templates\f69c324

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now please go to the control panel / Admin. Tools / disc management and get me a screen shot of your partitions. I suspect you have a faked partition here:
Partition Disk #0, Partition #2
Partition Size 1.32 MB (1,381,888 bytes)

 

What malware issues are you currently still having?

 

Let's see if we can do something about your network connectivity

1. Go to Start ==> Run (or Windows key+R)
   
   • Type the following in the run box and click OK: notepad c:\windows\inf\nettcpip.inf
     (note that there is space after notepad)
   • The above file will open in the notepad.
   • Under TCP/IP Primary Install section find the following: Characteristics = 0xA0
   • Edit 0xA0 and replace it with 0x80 (replace A with 8)
   • Under File menu click Save and close the notepad.
   
   
2. Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.
   
   • On the General tab, click Install a popup window opens.
   • Select Protocol from the list and then click Add.
   • A new window opens, click Have Disk....
   • In the browse... box type c:\windows\inf
     
   • Click OK.
   • Select Internet Protocol (TCP/IP), and then click OK.
   • On the Local Area Connection Properties screen select Internet Protocol (TCP/IP) and click Uninstall, and then click Yes.
   • Wait until it asks to restart, and then restart as requested. Continue with the below after restarting.
   
   
3. Go to Start ==> Run (or Windows key+R)
   
   • Type the following in the run box and click OK: notepad c:\windows\inf\nettcpip.inf
     (note that there is space after notepad)
   • A file opens in the notepad. Under TCP/IP Primary Install section find the following: Characteristics = 0x80
   • Edit 0x80 and replace it with 0xA0 (replace 8 with A)
   • Under File menu click Save and close the notepad.
   
   
4. Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.
   
   • On the General tab, click Install
   • A popup window opens. Select Protocol.
   • A new popup window opens. Select Internet Protocol (TCP/IP), and then click OK.
   • Wait until it asks to restart, and then restart as requested. Continue with the below after restarting.
   
   
5. Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).
   
   
   
   Then attach the below logs:
   
   • C:\MGlogs.zip
   
   

 

Now download The Avenger by Swandog46 to your Desktop.

See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif
Extract avenger.exe from the Zip file and save it to your desktop.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

1. Run avenger.exe by double-clicking on it.
2. Click OK at the warning to continue to use The Avenger
3. Do not change any of the check box options!
4. Shut down your protection software now to avoid possible conflicts.
5. Copy everything in the Quote box below, and paste it into the Input script here: part of The Avenger
   
6. Now click the http://img33.imageshack.us/img33/9159/executeavenger.jpg button
7. Click Yes to the prompt to confirm you want to execute.
8. Click Yes to the Reboot now? question that will appear when The Avenger finishes running.
9. Your PC should reboot, if not, reboot it yourself.
10. A log file from The Avenger will be produced at C:\avenger.txt and it will pop-up for you to view when you login after reboot.
11. Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

I assume you had CA fix what it found. Your logs are looking good, but I want you to do two more things:

Go to the below link and follow the instructions for running TDSSKiller from Kaspersky

• TDSSkiller - How to run

Be sure to attach your log from TDSSKiller

Please also download MBRCheck to your desktop.

See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

 

Your router issue should be addressed in the networking forum. You may want to contact your ISP regarding that. Are you having to recycle both the router and modem??

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of
   malware. Unless you purchase them, they provide no real time protection. They do not use any
   significant amount of resources ( except a little disk space ) until you run a scan.We recommend them
   for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix
   (This uninstall will only work as written if you installed
   ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK.
     Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /
       uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows
       defaults.
3. Go back to step 6 of the
   READ ME and renable your Disk Emulation software with Defogger if you had disabled
   it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and
   deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any
   others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the
   
   C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to
   run this cleanup program that will remove files and folders related to MGtools and some other items
   from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the
     READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your
     Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself
      from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

 

Good luck with the router. Make sure to tell them the make and manufacturer of the unit.

And you are most welcome. Safe surfing.