rootkit.ZeroAccess! removal, FRST log attached

Recently I started getting a popup from McAffee stating that it has detected and quarantined the trojan rootkit.ZeroAccess!

I restart the computer and the same thing occurs, same message and all. The strange thing is that my audio will not function (claiming it is missing a driver), will not connect to wifi, and will not recognize USB devices (all new issues as of today). I ran a FRST scan and attached the scan results.

Thank you for your time and hopefully we can get this resolved.

 

Welcome to MajorGeeks Gorbiani

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Attached is fixlist.txt

• Save fixlist.txt to your flash drive.
• You should now have both fixlist.txt and FRST.exe on your flash drive.

Now re-enter System Recovery Options.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (How to attach)

Now attempt to boot normally.

 

Ran the FRST and will post the fixlog

 

Ok, here's the fixlog.txt

 

Hello

This log looks good.
If you are still experiencing problems, it is recommended that you go through this thread: READ & RUN ME FIRST Malware Removal Guide
You can attach your logs here when finished.

 

Ok, things have gone absolutely crazy since I last tried to boot normally. Not only are all the problems I have encountered before running FRST still present, but there are more problems. Upon booting normally, I was greeted by a "this copy of windows is not genuine" message. I took a look under device manager and the list was not populated at all. This is probably linked to the fact that my USB, audio, and wireless connection are not working at all.

Could this be the damage left behind by the rootkit? I'm almost ready to just insert a new harddrive, install windows, use the one in my computer as an external storage device, take everything off of it that is important, and then wipe it and start over. I'd like to avoid it, but things are so messed up that I'm tempted to.

 

Yes it could be damaged by the rootkit. I will leave the decision up to you. If you want further assistance you will need to go through the Read and Run Me First thread I previously recommended to you.