rootrepeal freezing, windows update blocked

Discussion in 'Malware Help (A Specialist Will Reply)' started by bblcboss, Jul 8, 2009.

  1. bblcboss

    bblcboss Private E-2

    Hey guys,

    I just learned about this site recently and decided to clean this old pc up as I always knew it was loaded with bad stuff but the programs I was using could never find them. However, I could not get through the whole malware procedure as whenever I tried to run root repeal it would freeze, slow down my computer immensely until I got a message saying my virtual memory was too low and I'd have to end RootRepeal via the taskmanager to fix the memory problem. I also noticed that my Windows Update was to install and when I looked at those logs it was giving me messages saying Update was failing to connect and other sites suggested that this meant something was blocking it.
    Anyway, here are the logs of the other programs and I hope you guys can help me.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's start with this:

    Please put msconfig in normal start up mode and reboot.

    Please use add/remove programs to uninstall:
    Java(TM) SE Runtime Environment 6 Update 1

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    File::
    c:\WINDOWS\System32\zzb.exe
    
    Folder::
    C:\Program Files\Viewpoint
    
    Registry::
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ViewMgr]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\zzb]
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now download and install:
    Java Runtime 6

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
    Last edited: Jul 10, 2009

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