safetydefender problem

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Skip Windows Defender in the below procedure and uninstall it since you have SpySweeper (paid version). I would like to see a log from Spy Sweeper though.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis

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You forgot to attach a new HJT log. After running all those scans we really need to see what remains.

You may just be having problems changing your startpage due to run Spy Sweeper. It protects/locks all the pages and you have to approve the changes for them to occur.

Let's get an installed programs list from HijackThis too!

• Run HijackThis, click Open the Misc Tools section
• Click Open Uninstall Manager
• Click Save List (generates uninstall_list.txt)
• Click Save, to save it to a file where you can find it.
• Attach the uninstall_list.txt file to your next message.

 

Please be more specific! The only item I saw in your logs that was an issue is a registry key referred to as a Dialer by Panda. Do you know what Switch Uninstall showing in your install programs list is? If not then you should uninstall it. If the uninstall does not work, you can use the below to remove it from the uninstall list (only use this if uninstalling does not work).

Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. it to your Desktop. We will use it later after a reboot into safe mode.

You should uninstall all the old versions of Sun Java that you have installed. You already have the latest 5.0 update 6 installed. Also you should update FireFox to the current version.