Savetheinformation.com popups . . .how can I get rid of them?

Discussion in 'Malware Help (A Specialist Will Reply)' started by UnkleSam, Dec 4, 2007.

  1. UnkleSam

    UnkleSam Private E-2

    Hi, recently I started noticing these "savetheinformation.com" popups on Internet Explorer (I use firefox) with the fake virus removal/security/defender ads. . .I've done a fair share of browsing around on this site and haven't been able to really come up with a solution. I have read the "Read & RUN ME FIRST Before Asking for Support" page and followed all the directions on there. . .

    Can someone help me get rid of these please? Thanks in advance for anyone able to help!
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to attach the logs that should have be generated from running the Read and Run First instructions. :)
     
  3. UnkleSam

    UnkleSam Private E-2

    Ok, sorry about that and thank you for replying. I just completed running all the programs and have attached the logs. . .


    There was a problem with the ComboFix program. It ran all the way through its scan and i followed all the directions, then it would automatically restart my computer and upon restarting, it would freeze and the ComboFix window read "Generating Log" or something to that effect. I was able to find a log it made in the C:\ComboFix folder. . .and that's what I have attached.
     
  4. UnkleSam

    UnkleSam Private E-2

    . . .It seems that i'm having trouble uploading the MGLogs.zip file. . .it's only like 68 kb and it's taking forever, getting stuck on the "Uploading File(S) Please Wait" screen.

    any suggestions?
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Clear your browser cache and click refresh a couple of times. Then try to attach the zip file again.

    Try running ComboFix again after shutting down all browsers and your antivirus and antispyware programs.
     
  6. UnkleSam

    UnkleSam Private E-2

    Chaslang - I have already tried clearing the cache and refreshing multiple times, to no avail.

    And yes there was a problem with the ComboFix program as I stated, it would run all the way through then restart my computer and then freeze while it was "preparing the report". . .it stayed stuck on this screen for like an hour and i gave up.
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Do you have another browser installed that you can try using to attach it?

    I edited my message shortly after posting when I saw you stated you had a problem. Did you read my latest suggestion?
     

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