Scan results

Discussion in 'Malware Help (A Specialist Will Reply)' started by edbo20, Aug 19, 2013.

  1. edbo20

    edbo20 Corporal

    My sister asked me to clean her pc. A couple of things popped up on the scans but I don't know what they are? Could yo review them and tell me?

    Thanks
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman and have it delete Potential Unwanted Programs.

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  3. edbo20

    edbo20 Corporal

    Hitman wll not delete. Says a product key is needed..

    Everything else ran. attached
     

    Attached Files:

  4. edbo20

    edbo20 Corporal

    just checking in to make sure this wasn't missed
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I wouldn't miss you don't worry. :)


    Delete these:
    • C:\ProgramData\Babylon
    • C:\Users\deedee\AppData\LocalLow\BabylonToolbar



    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Let me know how things are running at this point.
     
  6. edbo20

    edbo20 Corporal

    Sorry about that. I actually thought there wasn't anything on this computer. Shows you just how little I know.

    I could NOT find:

    C:\ProgramData\Babylon
    C:\Users\deedee\AppData\LocalLow\BabylonToolbar

    to delete. It does not appear in C Drive

    I see an Atheros file, but no Babylon file.

    I did successfully run fixME.reg and I received the confirmation of success.

    Thanks
     
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    So how is everything running at this point? :)
     
  8. edbo20

    edbo20 Corporal

    seems to be running fine. Thank you.

    Any idea why the files:

    C:\ProgramData\Babylon
    C:\Users\deedee\AppData\LocalLow\BabylonToolbar

    did not show?
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No idea. Let's see what the logs say now:

    Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

    • cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
    • ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
    Now look for the MGlogs.zip file and attach it no matter what happened while doing the above.
     
  10. edbo20

    edbo20 Corporal

    I saw no error messages. log attached
     

    Attached Files:

  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No Babylon folders there, something must have gotten rid of it along the way. ;)
    Ready for final steps?
     
  12. edbo20

    edbo20 Corporal

    everything looks good. thank you very much for your help.

    please give me the final steps.
     
  13. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     

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