screen page freezes and curser doesn't move

hi

over the last 24 - 48 hours our screen page has been freezing

the mouse doesn't move the cursor

we are now extremely frustrated by this

help please

thanks

hove blue

 

Hello Hove Blue, and welcome.
Can you please place a little bit more information?

Manufacture:
Operating System:
Specs:
CPU:
RAM:
Hard Drive:

Also, did you happen to do anything prior to this happening?
Have you experienced any Blue screens yet?

I think this is enough Q's for now, please let me know.
Thanks.

 

packard bell computer
technika mouse
no blue screens

screen freezes, mouse doesn't work cursor for approx 15 seconds - happens every minute at least

 

Hmm,

Alright. Can I get you to do these steps please:

• 
  Left-Click onto Start

• Right-Click onto My Computer

• 
  Left-Click onto Properties

In the General Field in the System Properties Window, there's going to be some information. Can you type me off what it says under "System" and "Computer"?

Thanks,

 

hi, thanks for helping

under general heading :

system :
microsoft windows XP
home edition
version 2002
service pack3

76477-OEM-0011903-00109

Packard Bell Computer Intel (R)
Celeron (R) CPU 2.93GHz
2.93GHz, 448 MB of RAM


under computer

Computer Name 048800020213

Workgroup MS HOME




hope all that means something to you !

 

Hello,

Yeah. That does help alot.
So it seems your running Windows XP Sp 3.

The 448 MB of Ram, is possibly the reason why your computer is running slow. Typically anything under 1 GB or 1028 MB of Ram, is relatively slow. But we'll try and do a few steps to see if we can make it faster.

The next few suggestions may take a while, but are necessary
Also, have you ran Disk Cleanup, and or Disk Defragmenter recently?

If not. I would like you to do these please, in order if possible.
They are located under:

• Start

• All Programs

• Accessories

• System Tools

And both of them should be there. If Disk Cleanup asks you for a drive, select C:, and if when running Disk Defragmenter, Select C: and click Defragment.

Please run these, and let me know.

 

hi again

system tools = empty

hove blue

 

Try this instead.

Same instructions as below.

Go start, and then run
And type this in for Disk Cleanup
%SystemRoot%\System32\cleanmgr.exe
and press Ok

and for Disk Defragementer
%SystemRoot%\System32\dfrg.exe
And press Ok.

Let me know when these are done and run'd.

Thanks,

 

let me do disc clean

but says can't find or locate file for defrag

 

Alright.

Does it seem to be any quicker? Also, have you made any Hardware changes or software changes before this happened?

 

having a nightmare trying to run it

no quicker

severe probs at start of year - friend came around and lost a lot of hardware i think, which is why i think accessories etc....is empty ?

is it serious ?

 

Hmm. Just let it run through its course. And once its done. Select all the boxes, and then press "Ok"

Also, just to understand at the start of year, you had some problems and lost alot of Software. Maybe what I would suggest is a re-install of your PC, that way you'll have a fresh block to start with. Because it seems odd that it is missing some files, especially important system ones.

From there, do you know what starts up when your PC does?
Such as what icons are down by your clock?

 

ok, have been away for a couple of days

have downloaded a disk defragmenter and ran that

still getting freezing and non-functional mouse - could it be the mouse ?

also, worried at lost hardware from months ago - is this a problem

icons at bottom, near clock are :


messenger
sync manager
talk talk
control centre 2
avast
safely remove hardware

carl

 

Hmm its plausible Carl, that it could be your mouse, but rarely it should/would do that, do you have a spare mouse around your place to try and see if it that. Wouldn't really want you to go and spend $$ for a replacement, just to realize it isn't even that to begin with.

Other than that. Seems very weird, i'll look further into this. I just had a really eventful weekend, and I'll pick it back up first thing tommorow.

Thanks.

 

thanks

i will take a mouse home from work tonight and try that

however, things have worsened (i've just put a thread onto malaware support board) about a virus i seemed to have picked up

i'm now not sure what i need to do next

thanks again

 

Hello Hove Blue,

Sounds good, the guys are great over in the Malware forums. We'll fix ya up in no time.