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Please download HelpAsst_mebroot_fix.exe by noahdfear and save it to your Desktop

• Double click HelpAsst_mebroot_fix.exe to run it and follow any prompts.
  • If the tool detects an mbr infection
    • please allow it to run mbr -f and shutdown your computer.
    • Upon restarting, please wait about 5 minutes after bootup, and then click Start>Run and type the following bolded command, then hit Enter.
      • helpasst -mbrt
    • Make sure you leave a space between helpasst and -mbrt
    • When it completes, a log will open.
    • Attach this log to your next message.
  • If the tool DOES NOT detect an mbr infection and completes running:
    • Click Start>Run and type the following bolded command, then hit Enter.
      • mbr -f
    • Make sure you leave a space between mbr and the -f
    • Now, please do the Start>Run>mbr -f command a second time.
    • Now shut down the computer (do not restart, you must shut it down), wait a few minutes then start it back up.
    • Give it about 5 minutes after the bootup and then click Start>Run and type the following bolded command, then hit Enter.
      • helpasst -mbrt
    • Make sure you leave a space between helpasst and -mbrt
    • When it completes, a log will open.
    • Attach this log to your next message.

No matter what happens with the above, attach the above logs and then immediately continue with the below in normal boot mode!

If you did not deliberately set this proxy yourself then please include it in the HJT fix below:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Folder::
c:\documents and settings\All Users\Application Data\Viewpoint
C:\Documents and Settings\HelpAssistant

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from running HelpAsst_mebroot_fix.exe.

Do let me know how the machine is behaving now!

 

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Download TDSSKiller from Kaspersky to your directly onto your Desktop

• Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
• Allow the application to run if prompted by Windows or any security programs you have installed
• It will start the scan and run rather quickly and will notify you of whether anything is found or not.
• Follow the instructions to delete/quarantine if asks you what to do when if finds something.
• Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

 

and do the redirects persist?

 

Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

 

Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  
  • Done! Press ENTER to exit...
  
  
• Or you will see more information like below if a problem is found:
  
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
  
  
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message.

 

Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. You really don't have much choice though since these infections are too dangerous to your security to leave on a PC.

Also note if you have a Dell PC which uses a non-standard MBR ( or another manufacturer's who does similar to Dell) , fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not continue but you risk serious problems leaving this infection in place and thus your only other option would be to try using the Dell Restore Utility to return a factory ship state which will remove everything you additional you have put onto the PC.


Now if you wish to continue and fix the malware - please do the following:

* Run MBRCheck.exe
* Wait until you see the following lines:
o Enter 'Y' and hit ENTER for more options, or 'N' to exit:
o Options:
[1] Dump the MBR of a physical disk to file.
[2] Restore the MBR of a physical disk with a standard boot code.
[3] Exit.
Enter your choice:

* Please push the 'Y' key and then press Enter
* When the program asks you to Enter your choice: enter 2 to Restore the MBR and press the Enter key
* Now the program will ask you to "Enter the physical disk number to fix (0-99, -1 to cancel):"
o Enter 0 and press the Enter key.
* The program will show Available MBR codes as below

* You need to select your version of Windows from the list. For example, enter 0 or 1 for XP or enter 3 for Vista.....etc. and then press Enter.
* The program will prompt for confirmation. Type 'YES' and hit Enter.
* Left click on the title bar (where program name and path is written). From menu chose Edit -> Select All
* You will see all the text in the window get highlighted.
* Hit the Enter key on your keyboard to copy all of the text into the clipboard.
* Paste that text into Notepad, save it to your desktop as MBRfix.txt
* Restart your PC.
* Attach the MBRfix.txt file to your next message..

Now please re-run MBRCheck.exe and attach that log also.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Avira is giving you a false positive. There is no malware in our cleaning programs!

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!
    
    

Support MajorGeeks!

 

You are most welcome. Safe surfing.