search window keeps opening

Discussion in 'Malware Help (A Specialist Will Reply)' started by ben28, May 3, 2009.

  1. ben28

    ben28 Private E-2

    search window keeps opening up when using the computer some days it doesnt do it at all other it does it so often that i cant do anything else, also sometimes a search bar opens on the bottom of the screen have tried all spyware / antivirus removal and find nothing please help. here are my logs.

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 05/02/2009 at 02:23 PM



    Zipping C:\MGtools\runkeys.txt



    ADMIN EDIT: Please read and follow the following READ & RUN ME FIRST. Malware Removal Guide and HOW TO: Attach Items To Your Post, many thanks.
     

    Attached Files:

    Last edited by a moderator: May 3, 2009
  2. ben28

    ben28 Private E-2

    sas log and mg log, hope this is right now
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    First off, it is a very bad idea to allow all users to have admin. privileges!!

    Your logs are clean, the only thing we need to do is remove something that you probably allowed to be installed.

    Use windows explorer to find and delete:
    c:\documents and settings\kaine\Application Data\WildTangent
    c:\documents and settings\josh\Application Data\WildTangent
    c:\documents and settings\All Users\Application Data\WildTangent
    C:\Program Files\Microsoft\Search Enhancement Pack

    Now Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  4. ben28

    ben28 Private E-2

    ok done all of that and got the success message, hopefully that will sort out the problem, as it doesnt always happen im not sure yet but fingers crossed, thanks for your help.
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome..... let me know if the issues comes back.
     
  6. ben28

    ben28 Private E-2

    hi
    the prblem came back almost imedietly, if the logs are clear and it is not malware, what else could it be?
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It is most likely a software issue, but re-download the MGTools if you have already removed it and attach the MGLogs.zip so I can take another look.
     
  8. ben28

    ben28 Private E-2

    ok. here is mg logs zip
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You will have to post a screen shot.....this is the only thing that I can find that may relate to your problem ( which is not malware ):

    Choice Guard --> try uninstalling it.

    Then you need to post in the software forum.
     
  10. ben28

    ben28 Private E-2

    ok i have removed that, if it still happens i will try the software forum thankyou for your help.
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.
     

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