Second Slow Desktop...

Discussion in 'Malware Help (A Specialist Will Reply)' started by Merkava, Dec 7, 2010.

  1. Merkava

    Merkava Private First Class

    Second machine wasn't so smooth going.

    SAS and Mbam went fine. Combofix, however, hung in Normal and Safe mode. It never got past the initial message about taking "10 minutes or double", so there are no logs. I ran RootRepeal w/ no problem, even though it seems from other threads I've read that this is usually skipped when there's a problem with Combofix. MGTools also hung in Normal and Safe mode at the "processdll.exe" stage. It still managed to produce logs, so they will be posted.

    I'm pretty sure I went by the book on both these comps, but please let me know what I've missed, if anything.

    Thank you guys for all your help, hard work and dedication. I hope I've made your charitable efforts as easy as possible for my part.:)
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What malware issues are you having with this machine? I am not seeing any malware, but I would like you to boot into normal mode and re-run the H:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * H:\MGlogs.zip
     
  3. Merkava

    Merkava Private First Class

    MGTools is still hanging on the "Running processdll.exe to find loaded DLLs" stage on this machine. It's been there an hour at least....not sure whatta do about it at this point.
     
  4. Merkava

    Merkava Private First Class

    I've halted my efforts for the time being, and/or until I get more instructions. I have found two entries in the startup list that are kind of strange though:

    The "Startup Item" and "Command" descriptions have a bunch of Asian language alphabetical characters that I cannot read for the life of me and the "Location" descriptions are as follows:

    HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:Run
    HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:Load
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Make sure that Comodo was all shutdown before running MGtools in normal mode; however, you can just abort the procdll.exe scan if it hangs on you. But please do attach the MGlogs.zip file from Normal Boot mode for TimW.

    What startup list?

    The runkeys.txt log you attach ( as part of MGlogs.zip ) shows the above two keys and it shows them as not having any value which is normal. They show as the below
    Code:
    HKEY_CURRENT_USER\software\microsoft\windows nt\currentversion\windows
       load REG_SZ          
    
    HKEY_CURRENT_USER\software\microsoft\windows nt\currentversion\windows
       run REG_SZ          

    In the future, you need to properly follow instructions for running the tools we request. The below are not the locations that MGtools and Combofix should be saved or run from.

    H:\Fix It All\IKnowYouKnowMGT.exe

    O23 - Service: PEVSystemStart - Unknown owner - H:\YouKnowWhatElseCF\PEV.cfxxe (file missing)
     
    Last edited: Dec 8, 2010
  6. Merkava

    Merkava Private First Class

    Is it the "process" that should be terminated in Task Manager in order to shut Comodo down entirely? I did this even after re-saving CF and MGT to the proper locations.

    Is aborting the procdll.exe a matter of skipping that particular step of the scan, or ending the whole thing completely and prematurely?

    I guess you mean upload the logs even if the scan doesn't complete entirely.

    The startup list in msconfig.

    TimW pointed that out to me. I righted it, but was still having issues with them hanging even after doing so...
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No! You need to use the interface in the program to stop active protection. Trying to kill a process in Task Manager will not work because services are running which will just restart.

    When it gets to this point of the scan. Just hit CTRL-C and see if it will abort. If not, open Task Manager and see if you can kill procdll.exe

    Yes.

    Okay but those keys look normal as noted in my last message. ( I had a cut and paste error which I just fixed in my last message. See where I was referring to runkeys.txt and those two registry keys.
     
  8. Merkava

    Merkava Private First Class

    Okay, MGT "getlogs" still hung at procdll.exe. Closing and process termination didn't work, so I had to hard shut down. The logs are attached.
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The below are way out of date and should be replaced by current versions (note: you do already have the current Sun Java so the old one just needs to be uninstalled):
    Java(TM) 6 Update 2
    Mozilla Firefox (3.5.2)
    SpywareBlaster 4.2

    Now run MSconfig and put your PC into normal startup mode as requested in step 4 of the READ & RUN ME.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • C:\MGlogs.zip
    Are you having any malware problems now? If yes, tell me exactly what.
     
  10. Merkava

    Merkava Private First Class

    Well, unless I'm still missing some crucial step, MGT is still inexplicably hanging. Here are the logs.

    Just to clarify, both the machines I've been seeking help with are networked and had very sluggish internet function when I started the thread. I didn't know for sure of any specific malware, only the suspicious lagging. They are pretty much tip-top now, just want the expert "ok".;)
     
  11. Merkava

    Merkava Private First Class

    According to Comodo, I do apparently have something called "mbr.exe" in my WINDOWS folder, though...
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Likely just a problem with Windows itself.

    You did not attach the log.
     
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Nope! This is a false detection. mbr.exe is part of GMER's tools used to look for rootkits and MBR infections. It is used by ComboFix and many other tools.
     
  14. Merkava

    Merkava Private First Class

    Wow. Crucial step, that.:confused
     

    Attached Files:

  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean but you have to different DNS servers assigned.


    O17 - HKLM\System\CCS\Services\Tcpip\..\{887207A4-7E05-4025-8742-EC9B659273F6}: NameServer = 205.152.150.23,205.152.132.23
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C944C918-F0A7-4374-AE09-555CBC5079AC}: NameServer = 156.154.70.22,156.154.71.22

    The first ones ( 205.152.x.x ) are from Bell South
    The 2nd ones ( 156.154.x.x ) are from NEUSTAR

    Which are you supposed to be using? I'm guessing Bell South based on your connection here.
     
  16. Merkava

    Merkava Private First Class

  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




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