Secondhand computer, full of junk

Discussion in 'Malware Help (A Specialist Will Reply)' started by WanderingCanadian, Oct 27, 2007.

  1. WanderingCanadian

    WanderingCanadian Private E-2

    Hi! i just got a secondhand computer from one of my Mom's friends, and I want to make sure that all the nasties are off of it and that only useful programs are left on it. After I run through your malware removal guide (I haven't yet) could I post various things for you guys to check out to make sure that it's all clean and happy? Unfortunately, I don't know much about computers so I don't know what is good and was is not. I'm also not sure what I should post. Thanks.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes and below is a basic guide of what you should run and it lists the 6 logs that you should be attaching after you finish the READ ME.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - only for Windows XP, 2K, & NT users
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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